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For Companies At a Glance
- Tasks: Help customers with queries and provide expert support across multiple channels.
- Company: Join Fidelity International, a leader in financial services with a supportive culture.
- Benefits: Competitive salary, bonuses, private medical insurance, and wellness support.
- Why this job: Kickstart your career in a dynamic environment with real growth opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a beautiful office setting with on-site gym and flexible working options.
The predicted salary is between 25700 - 36000 £ per year.
About the Opportunity
- Job Type: Permanent
- Application Deadline: 10 April 2026
- Department: Client Services
- Location: Kingswood, Surrey, UK
- Salary: £25,700 plus bonus
Whether you’re starting your career or taking the next step, you’ll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right.
Inside the Client Services team
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you’ll do:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
What you’ll bring:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If you’re ready to join a company that offers opportunity, growth, and purpose, we’d love to hear from you. Apply now.
Customer Service Representative in Kingswood employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Kingswood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to show off your problem-solving skills and empathy during the chat!
✨Tip Number 3
Don’t forget to research Fidelity International! Knowing their values and services will help you tailor your responses and show that you’re genuinely interested in being part of their team. It’s all about making that connection!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team at Kingswood Fields.
We think you need these skills to ace Customer Service Representative in Kingswood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service background and communication skills.
Show Your Personality: We want to see who you are! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share examples of how you've helped customers in the past, showing your empathy and professionalism.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on conveying your message effectively, just like you would when explaining financial products to a customer.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Fidelity International
✨Know the Company Inside Out
Before your interview, take some time to research Fidelity International. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Customer Service Representative, excellent communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to take ownership of situations and how you handled complaints constructively. This will demonstrate your customer-first attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the team. This shows that you’re engaged and eager to learn more about how you can contribute to the Client Services team at Fidelity.