Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve problems and provide expert support across multiple channels.
- Company: Join Fidelity International, a leader in financial services with over 50 years of experience.
- Benefits: Enjoy a competitive salary, bonus, private medical insurance, and wellness support.
- Other info: Work in a beautiful Surrey location with excellent career development opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25700 - 25700 £ per year.
About the Opportunity
- Job Type: Permanent
- Application Deadline: 17 January 2026
- Department: Client Services
- Location: Kingswood, Surrey, UK
- Salary: £25,700 plus bonus
- Start date: 13th and 27th January 2026
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.
Inside the Client Services team
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you'll do:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
What you'll bring:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Why join us in Surrey?
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Client Services Representative in Ewhurst employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in Ewhurst
✨Tip Number 1
Network like a pro! Reach out to current employees at Fidelity International on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with empathy and professionalism, just like you'd need to in the role.
✨Tip Number 3
Show your enthusiasm for the company! Research Fidelity International’s values and mission, and be ready to discuss how you align with them during your interview. It’ll show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Client Services Representative in Ewhurst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for, like strong communication and problem-solving abilities.
Show Your Passion: Let your enthusiasm shine through in your application! We want to see your genuine interest in helping customers and your eagerness to grow within our supportive environment. A little personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate clarity and directness, so avoid fluff!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fidelity International
✨Know Your Stuff
Before the interview, make sure you understand Fidelity International's services and values. Familiarise yourself with their financial products and how they help customers. This will show your genuine interest and help you answer questions more confidently.
✨Practice Active Listening
During the interview, demonstrate strong listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully present. This is crucial for a role that requires empathy and understanding in customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to take ownership of situations and how you handled complaints constructively. This will align perfectly with what they’re looking for in a Client Services Representative.
✨Be Yourself
Fidelity values a team-oriented approach and a genuine interest in helping others. Don’t be afraid to let your personality shine through during the interview. Share your passion for customer service and how you connect with people, as this will resonate well with their company culture.