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- Tasks: Provide top-notch customer support via phone and email, resolving queries and building relationships.
- Company: Join Fidelity International, a leader in client services with a dynamic team culture.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and comprehensive training.
- Why this job: Be part of a growing team where your contributions directly impact customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Great career advancement opportunities and a supportive work environment await you.
The predicted salary is between 25700 - 25700 £ per year.
Associate Level 1 – Client Services page is loaded## Associate Level 1 – Client Serviceslocations: Kingswood Fields Officetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 30, 2025 (12 days left to apply)job requisition id: J45933# **About the Opportunity**Job Type: PermanentApplication Deadline: 30 May 2025**Title: Associate****Department: Client Services****Location: Kingswood, Surrey, UK****Reports To: Team Lead****Salary: £25,700 plus bonus****Join us as an \’Associate-Client Services\’ at Fidelity!**If you enjoy phone conversations with customers, working from a premium location based in Surrey, UK and seek a dynamic role, look no further.Discover an exciting opportunity to be a key player in our thriving Customer Services – Call Center team.**What sets you apart:****What sets us apart:*** Join our rapidly growing team* Benefit from in person and virtual training including classroom and practical experience* Free parking at our offices in Kingswood, Surrey* Discover exciting career advancement possibilities for a secure future**About Fidelity International****Department overview**Customer expectations are ever growing in complexity and the Client Services department is the most important area of our business for delivering outstanding customer experiences every day.The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our customers and advisers with help, expertise and guidance on a range of queries by building strong relationships to develop trust in our business.**What you’ll do**In our busy phone’s teams, you will be offering first-line support to direct customers or Financial Advisors and will be responsible for delivering the best customer experience possible. You will be provided with a comprehensive training programme that will enable you to do just that.As you progress you will become an ambassador for the business – learning how to promote our services to support the business. Throughout this time you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises.**Responsibilities:*** Handle direct customers or Independent Financial Advisor (IFA’s) interactions through a range of channels, primarily phone and also email and letter – understanding their needs to provide the right solutions to them.* Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.* Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.* Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure* Acknowledge and manage customer complaints, striving to achieve early resolution where possible.* Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.**Your skills and experience*** Prior experience of working in a Customer Service industry – preferably within a corporate environment.* Strong telephone and verbal communication skills* Active listener* Passionate about delivering positive solutions for customers* Experience in using technology platforms to deliver a service and a willingness to learn new technologies.* Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the department**Feel rewarded**For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. We’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit #J-18808-Ljbffr
Customer Services Representative employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fidelity and their Client Services department. Understanding their values and what they stand for will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer interactions and show that you're ready for the role.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer service. Share your passion for helping others and your proactive approach to problem-solving during the interview. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Fidelity.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Representative role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and customer service abilities.
Show Your Passion: Let us see your enthusiasm for delivering outstanding customer experiences! Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely passionate about helping others.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fidelity International
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a Customer Services Representative role, as it reflects your ability to understand and address customer needs effectively.
✨Familiarise Yourself with Fidelity's Services
Take some time to research Fidelity International and its services. Knowing their products and how they help customers will give you an edge in the interview. You can even mention specific services during your conversation to show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you successfully resolved customer issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
