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For Companies At a Glance
- Tasks: Help customers solve problems and provide expert support across multiple channels.
- Company: Join Fidelity International, a leader in financial services with over 50 years of experience.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Make a real impact while growing your career in a dynamic and rewarding role.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a beautiful Surrey location with excellent career development opportunities.
The predicted salary is between 25700 - 25700 £ per year.
About the Opportunity
- Job Type: Permanent
- Application Deadline: 17 January 2026
- Department: Client Services
- Location: Kingswood, Surrey, UK
- Salary: £25,700 plus bonus
- Start date: 13th and 27th January 2026
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.
Inside the Client Services team
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you'll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you'll do:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
What you'll bring:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Why join us in Surrey?
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If you're ready to join a company that offers opportunity, growth, and purpose, we'd love to hear from you. Apply now.
Customer Service Associate employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fidelity International on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with empathy and professionalism. We want to see that you can take ownership of each interaction!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with the tools mentioned in the job description. Being comfortable with tech will make you stand out as someone who's ready to learn and adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our supportive community at Fidelity.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service background and communication skills.
Show Your Passion: Let us see your enthusiasm for helping customers! In your application, share examples of how you've gone above and beyond in previous roles to resolve issues or support clients. We love seeing that customer-first attitude!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fidelity International
✨Know the Company Inside Out
Before your interview, take some time to research Fidelity International. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to empathise with customers and resolve issues, as this is crucial for a Customer Service Associate role.
✨Practice Active Listening
During the interview, demonstrate your strong listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand the needs of customers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer query. Stay calm, think on your feet, and remember to apply the empathy and professionalism that Fidelity values in their client interactions.