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- Tasks: Investigate customer complaints and build strong relationships for fair outcomes.
- Company: Dynamic financial services company focused on customer satisfaction.
- Benefits: Flexible working hours, career development training, and professional qualifications.
- Why this job: Make a real difference in customers' lives while growing your finance career.
- Qualifications: Experience in financial services and excellent interpersonal skills.
- Other info: Supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in the UK seeks a Resolutions Investigator to handle customer complaints with professionalism. The role involves investigating issues, fostering customer relationships, and striving for fair outcomes.
Candidates should possess a relevant background in financial services and demonstrate strong interpersonal skills.
The company supports career development through training and professional qualifications, ensuring team members are equipped to excel in their roles.
Resolutions Investigator — Impactful, Flexible Finance Career in Bristol employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions Investigator — Impactful, Flexible Finance Career in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in customer resolutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling customer complaints. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your interpersonal skills during interviews. Share specific examples of how you've successfully resolved conflicts or built relationships with customers in the past. This will highlight your fit for the Resolutions Investigator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to make an impact in finance.
We think you need these skills to ace Resolutions Investigator — Impactful, Flexible Finance Career in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in financial services. We want to see how your background aligns with the role of a Resolutions Investigator, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving customer complaints and how your interpersonal skills can make a difference. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled customer issues in the past. We love seeing candidates who can think on their feet and strive for fair outcomes, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Fidelity International
✨Know Your Financial Stuff
Make sure you brush up on your knowledge of financial services and customer complaint handling. Familiarise yourself with common issues customers face and how to resolve them effectively. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Interpersonal Skills
Since this role is all about fostering relationships, be ready to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've successfully managed customer complaints or built strong relationships. This will highlight your ability to connect with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific customer complaints or challenging situations. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Express Your Career Aspirations
The company values career development, so don’t shy away from discussing your professional goals. Share how you see yourself growing within the organisation and how their training and qualifications align with your aspirations. This shows your commitment to both personal and professional growth.
