At a Glance
- Tasks: Lead a successful service team and develop service strategies for growth.
- Company: A leading tech manufacturer in food production solutions.
- Benefits: Flexible UK location, competitive salary, and opportunities for professional development.
- Other info: Field-based role with travel across the UK and a collaborative team environment.
- Why this job: Make a real impact by driving service excellence and building strong customer relationships.
- Qualifications: Extensive service leadership experience, ideally in the food industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading manufacturer of technology solutions including processing and packaging equipment for use in food production is looking to appoint a proven, high performing Head of Service (HoS) to lead and further develop an already successful service team. The role will lead the company’s service strategy, build on the strong service ethos and deliver budget growth in 2026 and beyond. Passionate about service excellence at every touchpoint, the HoS will look to further develop the team, establish clear service benchmarks while successfully unlocking incremental commercial opportunities amongst new and existing customers.
Responsibilities
- Set the benchmark and clear expectations for service delivery standards within the business and customers.
- Guide and support the service team with all aspects of service delivery.
- Establish strong and effective working relationships with customers; fostering open and regular communications.
- Act as the lead, senior point of contact for customers for service activities or any escalated service issues.
- Work in close collaboration with the service sales team to ensure the scope (technical and financial) is both feasible and best fit.
- Proactively identify incremental commercial opportunities for service within the customer base.
- Champion health and safety protocols across the team.
- Develop strong working relationships with sales, project and service colleagues to ensure high levels of customer satisfaction.
- Deliver regular service performance reports and supporting narrative to senior management.
- Encourage, motivate and support the service team; building motivation and recognising progress.
- Lead the annual review process and support continuous professional learning and development.
- Encourage collaboration, team working and idea generation amongst the team.
Desired character traits
- Passionate about consistent service excellence across the team.
- Commercially astute with a strong appetite to identify and unlock incremental service opportunities for customers.
- Skilled in building high performing service teams, aligned to a core ethos.
- Confident and articulate when communicating across all audiences with a strong ability to resolve challenges and drive collaboration.
- A strong and engaging people leader; adept at communicating expectations, galvanising team members and inspiring performance.
- Skilled at building multi-level relationships; both with internal colleagues and customers.
Requirements
- Extensive experience and track record of service leadership, ideally in the food industry.
- Background in engineering and capital equipment.
- Passionate about building long term customer relationships and unlocking new service opportunities.
- Committed to engaging, inspiring and developing team members.
- Extensive experience in working collaboratively and effectively with internal colleagues across departments to build service solutions aligned to customer needs.
- Primarily field based with extensive travel across the UK.
- 1-2 days per week at UK HQ (centrally based).
- Able to travel to customer sites across the UK as needs dictate.
If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email to abirks@fidelisresourcing.com. Closing date for all applications is Friday 30th January 2026.
Service Manager employer: Fidelis Resourcing Limited
Fidelis Resourcing Limited is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the food manufacturing sector. With a strong focus on customer service excellence, employees benefit from comprehensive training opportunities and the chance to lead innovative projects, all while being part of a supportive team environment in the vibrant UK market.
Contact Details:
Fidelis Resourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its service ethos. Be ready to discuss how you can contribute to their service strategy and drive growth. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your pitch! You want to come across as confident and articulate when discussing your experience and how it aligns with their needs. Role-play with a friend or use a mirror to nail down your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that Service Manager role!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any relevant achievements in service excellence to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for service excellence and how you can contribute to our team. Be sure to mention specific examples of how you've built strong customer relationships.
Showcase Your Team Spirit:We love a collaborative spirit! In your application, share instances where you've motivated and developed your team. This will show us you're not just a leader, but a people person who inspires others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fidelis Resourcing Limited
✨Know Your Service Standards
Before the interview, make sure you understand the service delivery standards expected in the role. Research the company’s ethos and think about how you can set benchmarks for excellence. Be ready to discuss specific examples from your past experience that demonstrate your commitment to high service standards.
✨Build Relationships
Since this role involves establishing strong relationships with customers and internal teams, prepare to talk about your approach to relationship-building. Think of instances where you successfully fostered communication and collaboration, and be ready to share how you would apply those skills in this new position.
✨Showcase Your Leadership Style
As a potential Head of Service, your leadership style is crucial. Reflect on how you motivate and inspire teams, especially in challenging situations. Be prepared to discuss your methods for encouraging team collaboration and idea generation, as well as how you handle performance reviews and professional development.
✨Identify Commercial Opportunities
The role requires a keen eye for unlocking incremental service opportunities. Come to the interview with ideas on how you could identify and develop these opportunities within the customer base. Share any relevant experiences where you successfully identified new service avenues and how they benefited your previous employers.
