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- Tasks: Lead a dynamic service team and enhance customer relationships in the food tech industry.
- Company: Join a leading manufacturer of innovative processing and packaging solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence and unlocking new opportunities.
- Qualifications: Proven service leadership experience, ideally in the food sector, with strong communication skills.
- Other info: Field-based role with travel across the UK and a focus on team development.
The predicted salary is between 36000 - 60000 £ per year.
A leading manufacturer of technology solutions including processing and packaging equipment for use in food production is looking to appoint a proven, high performing Head of Service (HoS) to lead and further develop an already successful service team.
The role will lead the company's service strategy, build on the strong service ethos and deliver budget growth in 2026 and beyond. Passionate about service excellence at every touchpoint, the HoS will look to further develop the team, establish clear service benchmarks while successfully unlocking incremental commercial opportunities amongst new and existing customers.
Responsibilities:
- Set the benchmark and clear expectations for service delivery standards within the business and customers.
- Guide and support the service team with all aspects of service delivery.
- Establish strong and effective working relationships with customers; fostering open and regular communications.
- Act as the lead, senior point of contact for customers for service activities or any escalated service issues.
- Work in close collaboration with the service sales team to ensure the scope (technical and financial) is both feasible and best fit.
- Proactively identify incremental commercial opportunities for service within the customer base.
- Champion health and safety protocols across the team.
- Develop strong working relationships with sales, project and service colleagues to ensure high levels of customer satisfaction.
- Deliver regular service performance reports and supporting narrative to senior management.
- Encourage, motivate and support the service team; building motivation and recognising progress.
- Lead the annual review process and support continuous professional learning and development.
- Encourage collaboration, team working and idea generation amongst the team.
- Passionate about consistent service excellence across the team.
- Commercially astute with a strong appetite to identify and unlock incremental service opportunities for customers.
- Skilled in building high performing service teams, aligned to a core ethos.
- Confident and articulate when communicating across all audiences with a strong ability to resolve challenges and drive collaboration.
- A strong and engaging people leader; adept at communicating expectations, galvanising team members and inspiring performance.
- Skilled at building multi-level relationships; both with internal colleagues and customers.
Requirements:
- Extensive experience and track record of service leadership, ideally in the food industry.
- Background in engineering and capital equipment.
- Passionate about building long term customer relationships and unlocking new service opportunities.
- Committed to engaging, inspiring and developing team members.
- Extensive experience in working collaboratively and effectively with internal colleagues across departments to build service solutions aligned to customer needs.
- Primarily field based with extensive travel across the UK. 1-2 days per week at UK HQ (centrally based).
- Able to travel to customer sites across the UK as needs dictate.
If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email to abirks@fidelisresourcing.com. Closing date for all applications is Friday 30th January 2026.
Service Manager in London employer: Fidelis Resourcing Limited
Contact Detail:
Fidelis Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Fidelis Resourcing. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s service ethos and recent projects. We want you to show them you’re not just a fit for the role, but that you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with their needs, especially around service excellence and team leadership. Confidence is key, so let your passion shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service leadership, especially in the food industry, and showcase any achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for service excellence and how you can contribute to the company's service strategy. Be sure to mention specific examples of how you've built strong customer relationships in the past.
Showcase Your Leadership Skills: As a potential Head of Service, it's crucial to demonstrate your leadership abilities. Include examples of how you've motivated and developed teams, and how you've successfully navigated challenges in service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Fidelis Resourcing Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their service ethos, recent projects, and any challenges they might be facing in the food production sector. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you can build high-performing teams aligned with the company's core ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle service delivery issues. Think of specific scenarios where you've had to manage customer relationships or navigate service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Commercial Acumen
The role requires a strong appetite for identifying commercial opportunities. Be ready to discuss how you've previously unlocked new service opportunities or contributed to budget growth. Show that you understand the financial aspects of service management and how they impact overall business success.
