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- Tasks: Serve as a Field Service Engineer, troubleshooting and maintaining packaging machinery.
- Company: Join a respected European manufacturer in the food and medical device sectors.
- Benefits: Competitive salary, company car, pension, and opportunities for travel.
- Why this job: Be part of a dedicated team delivering exceptional customer service and technical solutions.
- Qualifications: Engineering qualification and experience in mechanical or electrical engineering required.
- Other info: Exciting opportunity with potential for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A well-known and highly respected European manufacturer of packaging machinery serving the food and medical device sectors. Established in the UK for over 40 years, the company has grown its machinery solutions and business model to meet the changing needs of its customer base and their rapidly evolving and increasingly complex market sectors.
The business is now looking to appoint an additional dedicated and experienced Field Service Engineer to work in the UK team to serve existing customers and support the growth in new customers. The role, which reports to the Service Manager (UK based), will join a team of 6 Field Service Engineers who have built a reputation for outstanding customer service, rapid response rates and the ability to solve technical challenges.
The successful candidate will have a background in mechanical and electrical engineering and be adept at working under pressure independently and acting as a company ambassador with customers and colleagues alike.
Responsibilities- Act as an expert service engineer for new and existing customers, ideally with experience in the food industry.
- Lead troubleshooting and corrective action planning for the company's equipment within customer sites.
- Work collaboratively with customer contacts to build strong and proactive customer relationships.
- Engage with customer-based operatives and maintenance staff to lead training and development programmes.
- Build strong working relationships with colleagues across the company to ensure customer satisfaction.
- Champion the company's commitment to excellence in customer service throughout the customer journey.
- Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.
- Recognised apprenticeship or higher qualification (HND or above) in engineering.
- Background and experience in mechanical or electrical engineering.
- Proven experience and success in troubleshooting and problem solving.
- Strong credentials in successfully engaging customer stakeholders.
- A commercial mindset to unlock opportunities within customers.
- A strong and committed performer whether working independently or as part of a team.
- Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
- Ability to travel throughout the Midlands & South West for on-site servicing and installations including overnight stays where necessary.
Salary: £45-50,000pa
Company car
Pension
This is an exciting opportunity to join a leading technology supplier to the food & medical industry. If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email to abirks@fidelisresourcing.com
Closing date for all applications: Friday 27th February 2026
Field Service Engineer UK South West & Midlands in London employer: Fidelis Resourcing Limited
Contact Detail:
Fidelis Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK South West & Midlands in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work in the food and medical sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to troubleshooting and customer service. We recommend role-playing with a friend to get comfortable discussing your experience and how you can be an ambassador for the company.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of challenges you've faced in previous roles and how you tackled them. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our commitment to excellence.
We think you need these skills to ace Field Service Engineer UK South West & Midlands in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your mechanical and electrical engineering experience, and don’t forget to mention any relevant troubleshooting skills. We want to see how you can bring value to our team!
Showcase Your Customer Skills: Since this role involves building strong relationships with customers, it’s essential to showcase your customer service experience. Share examples of how you've successfully engaged with clients in the past. We love a good story that demonstrates your ability to connect!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Fidelis Resourcing Limited
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific troubleshooting scenarios you've faced in the past, especially in the food industry. This will show that you’re not just a candidate, but an expert who can hit the ground running.
✨Showcase Your Customer Skills
Since this role involves building strong relationships with customers, prepare examples of how you've successfully engaged with clients in previous roles. Highlight any training or development programmes you've led, as this demonstrates your ability to communicate effectively and build rapport.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss specific technical challenges you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes for your customers.
✨Embrace the Company Culture
Research the company’s values and culture before the interview. Be ready to explain how your personal values align with theirs and how you can be an ambassador for their commitment to excellence in customer service. This will show that you’re not just looking for a job, but a place where you can contribute meaningfully.
