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- Tasks: Provide expert service and support for packaging machinery in the food and medical sectors.
- Company: Respected European manufacturer with over 40 years of experience.
- Benefits: Competitive salary, company car, pension, and opportunities for travel.
- Why this job: Join a dedicated team and make a real impact on customer satisfaction.
- Qualifications: Engineering qualification and experience in mechanical or electrical engineering required.
- Other info: Exciting opportunity for career growth and development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A well-known and highly respected European manufacturer of packaging machinery serving the food and medical device sectors. Established in the UK for over 40 years, the company has grown its machinery solutions and business model to meet the changing needs of its customer base and their rapidly evolving and increasingly complex market sectors.
The business is now looking to appoint an additional dedicated and experienced Field Service Engineer to work in the UK team to serve existing customers and support the growth in new customers. The role, which reports to the Service Manager (UK based), will join a team of 6 Field Service Engineers who have built a reputation for outstanding customer service, rapid response rates and the ability to solve technical challenges. The successful candidate will have a background in mechanical and electrical engineering and be adept at working under pressure independently and acting as a company ambassador with customers and colleagues alike.
Responsibilities- Act as an expert service engineer for new and existing customers, ideally with experience in the food industry.
- Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
- Work collaboratively with customer contacts to build strong and proactive customer relationships.
- Engage with customer-based operatives and maintenance staff to lead training and development programmes.
- Build strong working relationships with colleagues across the company to ensure customer satisfaction.
- Champion the company’s commitment to excellence in customer service throughout the customer journey.
- Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.
- Recognised apprenticeship or higher qualification (HND or above) in engineering.
- Background and experience in mechanical or electrical engineering.
- Proven experience and success in troubleshooting and problem solving.
- Strong credentials in successfully engaging customer stakeholders.
- A commercial mindset to unlock opportunities within customers.
- A strong and committed performer whether working independently or as part of a team.
- Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
- Ability to travel throughout the Midlands & South West for on-site servicing and installations including overnight stays where necessary.
Salary: £45-50,000pa
Company car
Pension
This is an exciting opportunity to join a leading technology supplier to the food & medical industry. If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email to abirks@fidelisresourcing.com. Closing date for all applications: Friday 27th February 2026.
Field Service Engineer UK South West & Midlands employer: Fidelis Resourcing Limited
Contact Detail:
Fidelis Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK South West & Midlands
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve built strong relationships with clients.
✨Tip Number 3
Show your passion for the industry! When you get the chance to speak with potential employers, let them know why you love working in mechanical and electrical engineering, especially in the food and medical sectors. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer UK South West & Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical and electrical engineering experience. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the food and medical device sectors and how you can contribute to our team. Let us know why you’d be a great fit!
Showcase Your Customer Service Skills: Since we value outstanding customer service, share examples of how you've built strong relationships with clients in the past. We love candidates who can act as ambassadors for our company!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Fidelis Resourcing Limited
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific troubleshooting scenarios you've faced in the past, especially in the food industry. This will show that you’re not just a candidate, but an expert who can hit the ground running.
✨Showcase Your Customer Skills
Since this role involves building strong relationships with customers, prepare examples of how you've successfully engaged with clients in previous roles. Highlight any training or development programmes you've led, as this demonstrates your ability to communicate effectively and foster collaboration.
✨Demonstrate Your Problem-Solving Ability
Be prepared to tackle hypothetical technical challenges during the interview. Think through your approach to troubleshooting and corrective action planning. This will help the interviewers see your thought process and how you handle pressure, which is crucial for a Field Service Engineer.
✨Embody the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how you align with their commitment to excellence in customer service. Showing that you understand and embody their ethos will make you stand out as a candidate who can represent the company well.
