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- Tasks: Troubleshoot robotic packaging machines and build strong customer relationships.
- Company: Join a leading manufacturer in high-speed robotic packaging for various industries.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be part of a global leader committed to excellence and customer satisfaction.
- Qualifications: HND or above in Engineering, with experience in Mechatronics or Electronics.
- Other info: Apply by 29th August 2025 for a chance to join an innovative team.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer – Robotics and Mechatronics
Field Service Engineer – Robotics and Mechatronics
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Fidelis Resourcing Limited
Owner & Director | Over 20 years recruitment experience in Packaging, Processing & Automation sectors | UK, Scandinavia & Benelux
Field Service Engineer – Robotics and Mechatronics
Job ref FRL947
The Company
A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industries. As the company grows its UK footprint, it is looking for an experienced service engineer to join the team and support its commitment to excellence in customer service.
Reporting to the Head of Technical Service in the UK, the successful candidate will have a background in Electrical/Electronic Engineering and be skilled at working under pressure, both independently and as part of a team. This role provides an opportunity to join a global leader in its field that has strong growth ambitions for its business and its team.
Responsibilities
- Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
- Work collaboratively with customer contacts to build strong and proactive customer relationships.
- Engage with customer-based operatives and maintenance staff to lead training and development programmes.
- Build strong working relationships with colleagues across the company to ensure customer satisfaction.
- Champion the company’s commitment to excellence in customer service throughout the customer journey.
- Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.
Requirements
- Higher qualification (HND or above) in Engineering.
- Background and experience in Mechatronics and/or Electronics.
- Knowledge of automation within the food industry is desirable.
- Proven experience and success in troubleshooting and problem solving.
- Strong credentials in successfully engaging customer stakeholders.
- Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
- Ability to travel across the UK and Ireland for on-site servicing and installations including some overnight stays where necessary.
If you are interested in being considered you are encouraged to apply at the earliest convenience by forwarding your CV via email to abirks@fidelisresourcing.com
Closing date for all applications Friday 29th August 2025
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Customer Service
-
Industries
Electrical Equipment Manufacturing, Food and Beverage Manufacturing, and Machinery Manufacturing
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Field Service Engineer - Robotics and Mechatronics employer: Fidelis Resourcing Limited
Contact Detail:
Fidelis Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Robotics and Mechatronics
✨Tip Number 1
Familiarise yourself with the latest advancements in robotics and mechatronics. Understanding current technologies and trends will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can lead to valuable insights and even job referrals, increasing your chances of landing the role.
✨Tip Number 3
Prepare for technical interviews by practising troubleshooting scenarios related to robotic systems. Being able to demonstrate your problem-solving skills in real-time will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves building strong relationships with clients, highlighting your experience in engaging with stakeholders can make a significant impact.
We think you need these skills to ace Field Service Engineer - Robotics and Mechatronics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Electrical/Electronic Engineering and any relevant skills in Mechatronics. Emphasise your troubleshooting abilities and customer engagement experiences, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for robotics and mechatronics. Mention specific examples of how you've successfully built customer relationships and solved technical problems in previous roles.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you have an HND or higher in Engineering. If you have knowledge of automation within the food industry, make sure to include that as well.
Showcase Your Soft Skills: In your application, highlight your communication skills and ability to work under pressure. Provide examples of how you've collaborated with teams and trained others, as these are important aspects of the job.
How to prepare for a job interview at Fidelis Resourcing Limited
✨Showcase Your Technical Skills
Make sure to highlight your background in Electrical/Electronic Engineering and any experience you have with Mechatronics. Be prepared to discuss specific projects or challenges you've faced, especially those related to troubleshooting and problem-solving.
✨Demonstrate Customer Relationship Skills
Since the role involves building strong relationships with customers, be ready to share examples of how you've successfully engaged with stakeholders in previous positions. Emphasise your communication skills and your ability to work collaboratively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and lead corrective action planning. Think of scenarios where you had to troubleshoot equipment under tight deadlines and how you managed to resolve issues effectively.
✨Express Your Passion for the Industry
Convey your enthusiasm for robotics and automation, particularly within the food industry. Discuss any relevant trends or technologies you're excited about, as this will show your commitment to staying updated in the field.
