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- Tasks: Provide expert service and support for packaging machinery in the food and medical sectors.
- Company: Respected European manufacturer with over 40 years of experience.
- Benefits: Competitive salary, company car, pension, and opportunities for professional growth.
- Why this job: Join a dedicated team and make a real impact on customer satisfaction.
- Qualifications: Engineering qualification and experience in mechanical or electrical engineering required.
- Other info: Dynamic role with travel across the Midlands & South West.
The predicted salary is between 36000 - 60000 £ per year.
A well-known and highly respected European manufacturer of packaging machinery serving the food and medical device sectors. Established in the UK for over 40 years, the company has grown its machinery solutions and business model to meet the changing needs of its customer base and their rapidly evolving and increasingly complex market sectors. The business is now looking to appoint an additional dedicated and experienced Field Service Engineer to work in the UK team to serve existing customers and support the growth in new customers.
The role, which reports to the Service Manager (UK based), will join a team of 6 Field Service Engineers who have built a reputation for outstanding customer service, rapid response rates and the ability to solve technical challenges. The successful candidate will have a background in mechanical and electrical engineering and be adept at working under pressure independently and acting as a company ambassador with customers and colleagues alike.
Responsibilities- Act as an expert service engineer for new and existing customers, ideally with experience in the food industry.
- Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
- Work collaboratively with customer contacts to build strong and proactive customer relationships.
- Engage with customer-based operatives and maintenance staff to lead training and development programmes.
- Build strong working relationships with colleagues across the company to ensure customer satisfaction.
- Champion the company’s commitment to excellence in customer service throughout the customer journey.
- Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.
- Recognised apprenticeship or higher qualification (HND or above) in engineering.
- Background and experience in mechanical or electrical engineering.
- Proven experience and success in troubleshooting and problem solving.
- Strong credentials in successfully engaging customer stakeholders.
- A commercial mindset to unlock opportunities within customers.
- A strong and committed performer whether working independently or as part of a team.
- Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
- Ability to travel throughout the Midlands & South West for on-site servicing and installations including overnight stays where necessary.
Salary: £45-50,000pa
Company car
Pension
This is an exciting opportunity to join a leading technology supplier to the food & medical industry. If you are interested in being considered, you are encouraged to apply at the earliest convenience by forwarding your CV via email.
Closing date for all applications: Friday 27th February 2026
Field Service Engineer UK South West & Midlands in England employer: Fidelis Resourcing Limited
Contact Detail:
Fidelis Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK South West & Midlands in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems under pressure – they love that stuff!
✨Tip Number 3
Show your passion for the industry! When you talk about your experiences, make sure to highlight your enthusiasm for mechanical and electrical engineering, especially in the food and medical sectors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to our commitment to excellence.
We think you need these skills to ace Field Service Engineer UK South West & Midlands in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your mechanical and electrical engineering experience, and don’t forget to mention any customer service successes. We want to see how you can be a great fit for our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values. Show us your personality and let us know why you’re excited about joining StudySmarter.
Showcase Problem-Solving Skills: Since troubleshooting is key in this role, include specific examples of challenges you've faced and how you resolved them. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fidelis Resourcing Limited
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be ready to discuss specific troubleshooting experiences you've had, especially in the food industry. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Customer Skills
Since this role involves building strong relationships with customers, prepare examples of how you've successfully engaged with clients in the past. Think about times when you’ve turned a challenging situation into a positive outcome—this will highlight your ability to act as a company ambassador.
✨Demonstrate Team Spirit
Even though the job requires independent work, being part of a team is crucial. Share instances where you collaborated with colleagues to solve problems or improve customer service. This will show that you value teamwork and understand its importance in delivering excellent service.
✨Be Ready to Travel
Since the role involves travelling throughout the Midlands and South West, be prepared to discuss your flexibility and willingness to stay overnight when necessary. This shows your commitment to the job and readiness to meet customer needs wherever they are.
