Are you a commercial leader who doesn’t just grow a pipeline, but builds the division behind it?
Commercial Manager – Complex Care | Up to £60,000 (DOE) + Company Car + Bonus | Fidelis Healthcare | (Location / Hybrid)
Build it. Lead it. Grow it.
This is not a role where you inherit a pipeline. It is the opportunity to build a Complex Care Division from the ground up and put your name on its success.
Fidelis Healthcare is a fast-growing, governance-led health and social care provider. We deliver complex care, community services and specialist staffing solutions across the UK. Our ambition is to build a market-leading Complex Care Division, working in partnership with Integrated Care Boards (ICBs), Continuing Healthcare (CHC) teams and Local Authorities.
We are looking for a commercially driven leader with established commissioner relationships and a track record of winning complex care packages. The role is around 70 to 80% commercial, with full ownership of growth, strategy and performance.
What you’ll do
- Own the full sales cycle, from lead generation and referral through to contract award.
- Win new adult and paediatric complex care packages across complex home care, learning disabilities, brain injury and high acuity care.
- Drive bid, tender and framework submissions alongside our bid function, and lead rate negotiations that balance commercial return with safe, high quality care.
- Act as the primary commercial interface with ICBs, CHC teams, Local Authority commissioners, case managers and service managers.
- Navigate CHC funding pathways, Personal Health Budgets (PHB) and joint-funded packages with confidence, positioning Fidelis as a trusted, responsive provider across ICB and CHC frameworks.
- Define the division’s strategy, structure and commercial targets, and embed a high-performance, target-driven culture from day one.
- Work closely with our Clinical Lead, Compliance, Recruitment and Operations teams to ensure safe, timely mobilisation and a seamless transition from sale to delivery to long-term retention.
- Stay ahead of ICB commissioning priorities, budget pressures, competitor activity and pricing trends.
- Report regularly to the Directors on revenue, package wins and conversion rates, keeping the CRM and pipeline accurate and visible.
What we’re looking for
- At least two years in a commercial or business development role within complex care or healthcare staffing.
- A proven record of winning packages, contracts or frameworks. Show us the numbers.
- Strong existing relationships with ICBs, CHC teams and commissioners.
- A solid understanding of complex care pathways, commissioning cycles and NHS and ICB structures.
- Experience of tendering, bid writing and negotiation.
- Sharp commercial instinct and strong closing ability.
- Experience building or scaling a new business unit or division.
- Knowledge of learning disabilities, mental health, or complex paediatric or adult care.
- Leadership or team management experience.
The package
- Salary up to £60,000, depending on experience.
- Company car.
- Performance-based bonus.
- Full time, permanent.
Why Fidelis Healthcare
- The opportunity to build and lead your own division.
- Direct exposure to senior leadership.
- Real influence over strategy, markets and how we win.
- Fast-track career progression within a high-growth business.
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