Operations Analyst

Fidarsi are partnering with a digital asset firm who are looking to expand their operations team. The Operations team is responsible for managing the digital asset services which includes client onboarding, creation and maintenance of governance rules, transaction processing, monitoring, reporting, staking and operations risk reporting. In the initial stages, a high degree of project support and business analysis will be required. As part of an agile team, the Operations Analyst will be expected to be flexible and to assist across both the global Operations team and wider organisation as directed by their reporting line. The Operations Analyst will work within the Admin Operations team to ensure the business fulfils its obligations both to its clients and its regulators. There is also a requirement to centrally coordinate, manage and control daily processes to ensure outstanding exceptions are addressed on a timely basis and escalated as required.

The role:

• Ongoing monitoring and control
• Liaise with Sales team to agree prioritisation and process all client onboarding requests in a timely manner, keeping the client apprised of progress
• Process and monitoring of all client requests including exception handling to ensure exceptions are actively managed to resolution on a daily basis.
• Investigate issues raised by clients or other stakeholders, seeking guidance from management/Compliance where required.
• Escalate issues and control breaches to Operations Management, Compliance and IT where appropriate.
• Ensure ongoing adequate product and process knowledge to facilitate effective support for all operational processes.
• Take active interest to changes in the digital asset landscape including new regulations and products.
• Support with documenting and maintaining all relevant policies and procedures.

Projects

• Act as an integral part of the front to back process flow, help identify any control weaknesses and/or inefficiencies and recommend appropriate remediation steps.
• Propose new and enhanced systematic controls, process improvements and enhancements to the client experience and raise business requirements to IT.
• In the event of industry change or client requirement, help identify and engage to ensure that business process and any system changes are thoroughly tested and implemented in a timely manner.
• Undertaking any other such duties as may be reasonably required by the role.

Qualifications, Skills & Experience:

• A graduate in a statistical or analytical degree, ideally sciences, engineering, business, economics or similar and able to demonstrate expertise in statistical analysis, risk assessment and process/workflow design.
• Industry experience in financial services in one or more of the following operations would be an advantage: banking; trust or fund services; transaction processing; custody support; clearing and settlements; business analysis or middle office.
• An interest in the field of Fintech/Digital Assets essential.
• Commercially orientated with a good understanding of the economic and social context of the business and financial services in general.
• Ability to communicate concisely and persuasively both in writing and verbally.
• Advanced Microsoft skills, in particular Excel desirable.