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- Tasks: Support the EMEA Collections team by managing invoices and liaising with various departments.
- Company: Join FICO, a leading global analytics software company with a strong culture of inclusion.
- Benefits: Competitive salary, professional development, and a people-first work environment.
- Other info: Engaging workplace with social events and opportunities for growth.
- Why this job: Make a real impact in a fast-growing field while developing your career.
- Qualifications: Intermediate Excel skills and experience with Oracle Financials preferred.
The predicted salary is between 30000 - 40000 £ per year.
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!
The Opportunity
This is a great opportunity to join our EMEA Collections and Customer Service team, by providing invaluable support to the EMEA Credit & Collections Manager, Accounting teams, and the wider business.
What You’ll Contribute
- Liaising with US-based Revenue Accounting team to ensure all invoices produced in Oracle accounting system are made available for review and distribution to customers.
- Distribution of invoices, including uploading invoices/credit memos into online customer portals.
- Monitoring and maintaining the team email inbox.
- Updating tracking spreadsheets for daily cash receipts.
- First line triage/support for invoice revisions, (name/address changes, amending/adding PO numbers and obtaining VAT numbers).
- Providing statements of account and copy of invoices to customers.
- Providing support to the EMEA Credit & Collections Manager.
- Collections responsibility for selected clients.
- Producing forecasts of expected cash receipts by currency on a monthly and/or ad hoc basis.
- Liaising with Client Support Managers (CSMs), Project Managers, EMEA Sales Support, EMEA Renewals Desk, US Revenue Accounting Team, and Accounts Receivable (US).
- Ad-hoc reporting as required.
What We’re Seeking
- Intermediate Excel skills and working knowledge of MS Word essential.
- Experience of Oracle Financials and prior financial background.
- Good inter-personal, written and telephone skills.
- Language skills would be an additional advantage.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognised for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
- Credit Scoring — FICO(R) Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, colour, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Collections Administrator employer: FICO
Contact Detail:
FICO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FICO on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research FICO’s products and values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Collections Administrators and refine your answers to highlight your skills and experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Collections Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Administrator role. Highlight relevant experience, especially with Oracle Financials and Excel skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed collections or customer service tasks in the past.
Show Off Your Communication Skills: Since this role involves liaising with various teams, make sure your written application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at FICO
✨Know Your Numbers
As a Collections Administrator, you'll be dealing with invoices and cash receipts. Brush up on your Excel skills and be ready to discuss how you've used spreadsheets in previous roles. Maybe even prepare a few examples of how you’ve tracked cash flow or managed invoicing processes.
✨Familiarise Yourself with Oracle
Since experience with Oracle Financials is essential, make sure you understand the basics of the system. If you have prior experience, be prepared to share specific instances where you used Oracle to manage invoices or support collections. If not, do some research to show your willingness to learn.
✨Communication is Key
This role requires good inter-personal and telephone skills. Practice articulating your thoughts clearly and confidently. Think about times when you successfully communicated with clients or team members to resolve issues, and be ready to share those stories.
✨Show Your Team Spirit
You'll be liaising with various teams, so highlight your collaborative skills. Prepare examples of how you've worked effectively within a team environment, especially in high-pressure situations. This will demonstrate that you can contribute positively to the EMEA Collections and Customer Service team.