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- Tasks: Lead a team to monitor and resolve network issues 24/7, ensuring top-notch service.
- Company: Join Fibrus, a dynamic company dedicated to delivering exceptional network services.
- Benefits: Enjoy flexible working options and a supportive environment that values diversity.
- Why this job: Be part of a culture that prioritises customer satisfaction and continuous improvement.
- Qualifications: Experience in IP Network Management and strong communication skills are essential.
- Other info: We encourage applications from diverse backgrounds and offer equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
The role holder will be responsible for leading the Network Operations Centre team in monitoring and responding to issues on our Network, ensuring that the Network is operational at all times. Based in Belfast, the role holder will ensure our Network is performing within our expectations, identify and highlight key customer issues, investigate them, and ensure that plans are in place to address the issues arising.
What will you be doing?
- Responsible for both the strategic and tactical operation, leading a team of office-based NOC technicians that undertakes surveillance activity on a 24/7, 365 basis, responding rapidly and effectively to Network alarms and ensuring maximum continuity of service and minimal downtime.
- Supporting with training and upskilling against any identified knowledge gaps.
- Delivering relevant management information, reporting and analyzing performance, and working within set KPIs and SLAs.
- Managing all network faults, diagnostics, updates, and repair for all equipment, providing support and guidance to the team in both provision and repair scenarios and liaising with customers and engineers as to solutions.
- Identifying, developing, and championing process improvements that drive continuous improvement and innovative solutions that will help monitor the network and improve customer experience.
- Ensuring effective communication to customers both in terms of incidents, outages, and maintenance.
- Following escalation paths to successful resolution in line with the organization's best practice guidelines.
- Producing strategic plans and roadmaps for the support of the platform.
- Completing team members' rota and ensuring there is sufficient cover for all shifts.
- Managing escalations of shift cover on a 24/7 basis.
- Assisting in the implementation of policies and procedures to ensure that the company complies with all health and safety and other statutory regulations.
- Supporting Business Improvement activities.
- Communicating effectively with ISP and other Hyperfast departments to drive improvements & ensure workstream KPIs are met.
- Building effective working relationships with key Group Services stakeholders including: Business improvement to ensure systems are consistently updated to meet requirements; Service Delivery to ensure accountability of provisioning; RSU to ensure clean handoffs and jeopardy management of customer queues; Championing and implementing best practice people policies with People & Culture.
What will you bring?
- Experience working in an IP Network Operational Management role.
- Hands-on experience of Major Incident, Problem Management, and Change Enablement.
- Previous work experience within a regulated and audited environment.
- A strong track record in operational delivery.
- Competent in jeopardy management, able to deliver all targets in line with SLAs and KPIs.
- Strong communication skills, able to represent the business both internally and externally in a commercially aware and professional manner.
How to apply
At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
NOC Manager employer: fibrus
Contact Detail:
fibrus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in network operations. Understanding current tools and methodologies will not only help you in interviews but also demonstrate your commitment to staying updated in this fast-paced field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in NOC roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for situational interview questions by thinking through scenarios related to major incidents and problem management. Being able to articulate your thought process and decision-making in these situations will showcase your hands-on experience effectively.
✨Tip Number 4
Research Fibrus and their approach to customer service and operational excellence. Tailoring your discussions around their values and demonstrating how you align with their mission can set you apart from other candidates.
We think you need these skills to ace NOC Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a NOC Manager. Familiarise yourself with key terms like IP Network Operational Management, Major Incident Management, and KPIs to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Focus on your operational delivery skills, experience in regulated environments, and any hands-on experience with network management to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team effectively. Mention specific examples from your past roles that demonstrate your problem-solving skills and your commitment to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at fibrus
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NOC Manager. Familiarise yourself with key terms like Major Incident Management and Change Enablement, as well as the importance of KPIs and SLAs in network operations.
✨Showcase Your Experience
Prepare to discuss your previous experience in IP Network Operational Management. Highlight specific examples where you've successfully managed incidents or improved processes, as this will demonstrate your capability to handle the role effectively.
✨Emphasise Communication Skills
Since the role requires effective communication with both customers and internal teams, be ready to provide examples of how you've successfully communicated during critical situations. This will show that you can represent the business professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage network faults. Think about past experiences where you had to troubleshoot issues under pressure and be prepared to explain your thought process.
