Fibrus is seeking a Customer Experience & Quality Manager in Belfast to lead the CX function and drive service excellence. You will own the complaints framework, oversee regulatory interactions, and champion quality across the customer journey.
This hybrid, permanent role reports into senior leadership and partners with Sales, Marketing, Tech, and Operations. The ideal candidate will have significant CX/Quality leadership experience, a strong understanding of telecoms complaints handling, and a
Customer Experience & Quality Lead (Hybrid, Belfast) employer: fibrus
At Hyperfast, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and promotes equality. Our commitment to employee growth is evident through our supportive environment, where team members are encouraged to develop their skills in the fast-paced telecoms sector. Located in a vibrant area, we provide flexible working options and a collaborative atmosphere, making us an attractive choice for those seeking meaningful and rewarding employment.
