At a Glance
- Tasks: Identify and analyse business improvements to enhance operational performance and customer experience.
- Company: Join Fibrus's innovative Business Improvement Team in the telecommunications sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and career advancement.
- Why this job: Make a real impact by transforming business processes and driving continuous improvement.
- Qualifications: Strong analytical skills and a passion for improving business operations.
The predicted salary is between 45041 - 55051 £ per year.
As a Business Analyst within Fibrus's Business Improvement Team, you will play a key role in identifying, analysing and delivering improvements across the business. Working closely with stakeholders from various departments, you will help understand how our business operates, identify opportunities to improve processes and systems, and translate business needs into practical solutions that support our operational and strategic objectives.
You will:
- Analyse business processes and operations: Investigate end-to-end business processes across Fibrus, identifying inefficiencies, bottlenecks, duplication and opportunities to improve operational performance, customer experience and business effectiveness.
- Drive continuous improvement: Work with business stakeholders to identify, assess and recommend improvements to existing processes, systems and ways of working, supporting the implementation of sustainable business solutions.
- Understand the telecommunications environment: Develop an understanding of Fibrus's end-to-end operational activities, including customer onboarding, order management, fibre broadband provisioning, network operations, service delivery, fault management and customer support.
- Gather and document requirements: Engage with stakeholders to understand business needs and translate them into clear functional and non-functional requirements, ensuring proposed solutions align with business objectives.
- Map and document processes: Develop current-state and future-state process maps, identifying gaps, dependencies and opportunities for process standardisation and improvement.
- Investigate business problems: Undertake structured analysis of operational issues, using root cause analysis and evidence-based investigation to identify underlying problems and recommend effective solutions.
- Data-driven analysis: Analyse business and operational data to identify trends, performance issues and improvement opportunities. Support the development and use of KPIs, reporting and performance measures to assess the effectiveness of business changes.
- Produce business analysis documentation: Create and maintain high-quality deliverables, including Business Requirements Documents, Functional Specifications, Process Maps, Gap Analysis, Impact Assessments, User Stories, Acceptance Criteria, Test Plans and supporting documentation.
WHAT WILL YOU BRING?
We are looking for someone who is naturally inquisitive, analytical and passionate about understanding how businesses operate and how things can be done better. You will bring:
- Strong analytical and problem-solving skills, with the ability to investigate complex business problems and identify their root causes.
- Excellent attention to detail and the ability to interpret information from multiple sources.
- A proactive and self-motivated approach, with the confidence to challenge existing processes and suggest alternative solutions.
- The ability to translate complex business requirements into clear, structured and practical documentation.
- Strong stakeholder management and communication skills, with the ability to engage, influence and build relationships with colleagues at all levels.
- The ability to manage competing priorities, take ownership of assigned workstreams and deliver to agreed timescales.
- A customer-focused mindset, understanding how internal processes and operational improvements can positively impact the customer experience.
- The confidence to work independently while contributing effectively within a collaborative, cross-functional team.
- A continuous improvement mindset, with an interest in identifying opportunities to improve efficiency, consistency and business performance.
EXPERIENCE
Experience within the telecommunications industry, particularly broadband, fibre infrastructure or service delivery, would be advantageous. Experience analysing, mapping and documenting complex business processes, including process mapping. Experience identifying process inefficiencies, conducting root cause analysis and recommending business solutions. Experience supporting the delivery of business change initiatives, projects or system implementations. Experience working within Agile and/or Waterfall project delivery environments. Experience supporting User Acceptance Testing (UAT), including test planning, scenario development and defect management. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio or equivalent process mapping tools.
ESSENTIAL REQUIREMENTS
Strong understanding of business analysis principles, methodologies and best practice. Knowledge of business process modelling, requirements gathering and process improvement techniques. Ability to analyse operational data and use evidence to support business recommendations. A relevant Business Analysis, Business Management, Systems Analysis or equivalent qualification, or demonstrable equivalent experience.
Business Analyst employer: fibrus
At Hyperfast, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values diversity and promotes equality. Our commitment to employee growth is evident through our supportive environment, where team members are encouraged to develop their skills in the fast-paced telecoms sector. Located in a vibrant area, we provide flexible working options and a collaborative atmosphere, making us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like fibrus!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at fibrus, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at fibrus
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with fibrus’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
