Fibrus, based in Belfast, is seeking a Customer Service Senior Operations Manager to oversee our contact centre across channels and to deliver strong operational performance and customer experience.
You will coach Team Leaders, drive change programmes, and partner with People and Culture to recruit, align with policy, and implement process improvements. A focus on reducing contact rates and churn while boosting retention will be essential.
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Senior Customer Service Operations Leader employer: Fibrus Networks Ltd
At Hyperfast Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the thriving telecommunications sector. Located in Northern Ireland, we embrace diversity and inclusivity, making it a rewarding place to work for individuals from all backgrounds.
