Fibrus Networks Ltd in the United Kingdom seeks a Customer Service Team Leader to guide a team of advisers, drive KPIs and ensure a high-quality customer experience across voice, email, chat and social channels.
You will coach, develop and manage escalations, work with the CX team to monitor quality, and support process improvements while fostering an inclusive, supportive team culture.
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Senior Customer Experience Team Lead employer: Fibrus Networks Ltd
At Hyperfast Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the thriving telecommunications sector. Located in Northern Ireland, we embrace diversity and inclusivity, making it a rewarding place to work for individuals from all backgrounds.
