Your mission LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 05th October 2026 Your profile Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus. WHAT WILL YOU BE DOING? (Not limited to) First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience Providing support to customers around both technical and non-technical queries from product and service questions to
Customer Service Agent in London employer: Fibrus Networks Ltd
At Hyperfast Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the thriving telecommunications sector. Located in Northern Ireland, we embrace diversity and inclusivity, making it a rewarding place to work for individuals from all backgrounds.
