Field Sales Team Leader GB

Your mission

JOB LOCATION: Cumbria

TERMS: Working Monday to Friday with on site requirements

THE JOB

Responsible for leading, motivating and managing the field sales team to achieve and exceed sales targets. The role involves monitoring team performance, analysing sales KPIs, providing regular reporting and delivering ongoing coaching and training to maximise individual and team results. You will support recruitment and development of team members & ensure compliance with company standards and procedures. You will promote a positive, high-performing sales culture with customer service & the brand at the heart of everything you do.

WHAT WILL YOU BE DOING?

• Support the Head of Field Sales with performance management of the team
• Manage the Sales Team to deliver their sales targets
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Provide daily and weekly report based on field sales data and KPIs
• Assist management with hiring processes and new team member training
• Answer team member questions, help with team member problems, and oversee team member work for quality and guideline compliance
• Communicate deadlines and sales goals to team members
• Develop strategies to promote team member adherence to company regulations and performance goals
• Conduct on the job observations & field based coaching sessions to update members on best practices and continuing expectations
• Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Host daily sales briefings to inspire and drive performance within the sales team
• Ensure company brand materials and physical working spaces meet and exceed company presentation standards
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

WHAT WILL YOU BRING?

Essential Experience

• Demonstrable proven experience in a supervisory role - within the telecoms industry
• Demonstrable proven experience in achieving sales targets
• Proficiency in MS Office & Customer Services software
• Good written and communication skills
• Good understanding of management practices & techniques
• Good leadership & interpersonal skills
• Can work under pressure and to deadlines
• Highly creative, with excellent attention to detail
• Can establish and maintain good client relationships, both internally and externally at all levels
• Tenacity to keep going until the job is done
• Commitment
• Focused on delivering results
• Customer Obsessed
• Willingness to go the extra mile
• Team player
• Can demonstrate investment in career development

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

HOW TO APPLY

To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus.

At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.