Fibrus Networks Ltd invites applications for a Customer Service Team Leader to guide a team of Customer Service Advisors toward exceptional service. You will oversee daily activities, monitor performance, and coach colleagues to meet KPIs, service levels and quality standards across voice, email, web chat, and social channels.
You will collaborate with the Customer Service Operations Manager and other Team Leaders to foster an inclusive culture, address escalations, and drive continuous
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Customer Service Team Leader: Coach, Optimize KPIs & CX employer: Fibrus Networks Ltd
At Hyperfast Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the thriving telecommunications sector. Located in Northern Ireland, we embrace diversity and inclusivity, making it a rewarding place to work for individuals from all backgrounds.
