Fibrus Networks Ltd in Belfast (NI) is seeking a Customer Service Senior Operations Manager to ensure our contact centre delivers strong performance and an excellent customer experience across multiple channels. You will lead Team Leaders and Agents, drive service targets and customer retention, and shape an inclusive culture that empowers teams to develop and perform at their best.
You will implement change, improve processes, reduce contact rates and complaints, and use customer insight and
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Customer Service Operations Leader: Growth & Retention employer: Fibrus Networks Ltd
At Hyperfast Networks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the thriving telecommunications sector. Located in Northern Ireland, we embrace diversity and inclusivity, making it a rewarding place to work for individuals from all backgrounds.
