At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and providing top-notch service.
- Company: Join Fibrus Limited, a diverse and inclusive employer that values every individual.
- Benefits: Enjoy 25 days leave, private healthcare, and a monthly commission scheme.
- Other info: Flexible hybrid working and opportunities for personal development await you.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Bring compassion, positivity, and great communication skills to the team.
The predicted salary is between 24785 - 28000 £ per year.
- Job Details
- Location: Belfast (Dargan Crescent, BT3)
- Terms: Hybrid working (3 days in office, 2 days at home after probation)
- Hours & shifts: 37.5 hours per week, 5 days on rota basis (8 am‑8 pm Mon‑Fri, 9 am‑5 pm weekend, one weekend per month)
- Salary: minimum £24,785 plus monthly commission (OTE £28,000+)
- Start date: 03rd August 2026
- Recruitment process: Application then assessment centre (role play, interview, teamwork) on 7th July and 15th July 2026; assessment centres last up to 90 minutes.
Offer & pre‑employment checks follow.
Responsibilities
- Act as first point of contact for customers via inbound calls and other communication channels, delivering a top‑class service experience.
- Support customers with technical and non‑technical queries, including product, service, account and billing questions (full training provided).
- Escalate enquiries to appropriate departments when needed.
- Accurately record log of interactions and update customer accounts.
- Collaborate with management to maintain best practices and meet internal service‑level agreements and KPIs.
- Conduct retention‑based calls to engage customers considering leaving, identify concerns and find solutions.
Qualifications
- Compassion and empathy, making customers feel cared for.
- Positive energy and willingness to learn each day and exceed expectations.
- Exceptional telephone manner and effective communication skills.
- Calm under pressure, handling both easy and difficult situations.
- Can‑do attitude and willingness to give best effort daily.
- Team spirit, working well with others for success.
- Confidence and resilience, drawing strength from setbacks and influencing others.
- Flexibility to work in a fully flexible environment via phone and e‑mail, providing technical support and billing guidance.
Benefits
- 25 days annual leave plus statutory bank holidays.
- Private healthcare, life assurance, annual personal health "MOT" and a company pension plan.
- Shared parental, paternity and enhanced maternity leave.
- Monthly commission scheme and career‑path opportunities.
- Paid support for loss of a child, menopause, and financial advice.
- Linked In Learning free access, flexible working, industry events and colleague days.
- EEO & Diversity Statement
At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination.
We are an equal‑opportunity employer and welcome applicants from all backgrounds.
We particularly encourage applications from women, under‑represented genders, individuals with disabilities, and under‑represented ethnicities.
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Customer Service Agent Tlnt1_Ni employer: Fibrus Networks Ltd
Fibrus Limited is an exceptional employer located in Belfast, offering a hybrid working model that promotes work-life balance while providing comprehensive training and support for its Customer Service Agents. With a strong focus on employee well-being, the company offers generous benefits including private healthcare, a monthly commission scheme, and opportunities for career advancement, all within a diverse and inclusive work culture that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent Tlnt1_Ni
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fibrus Networks Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fibrus Networks Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent Tlnt1_Ni
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fibrus Networks Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Fibrus Networks Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fibrus Networks Ltd!
How to prepare for a job interview at Fibrus Networks Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
