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- Tasks: Manage billing for customers, ensuring accuracy and timely responses to queries.
- Company: Join Fibrus, a forward-thinking company dedicated to transforming digital infrastructure.
- Benefits: Enjoy competitive pay, mental health support, and professional development opportunities.
- Why this job: Be part of a passionate team making a real impact in your community.
- Qualifications: Experience in billing or finance, strong numeracy skills, and proficiency in Excel.
- Other info: Flexible working options and a culture that values diversity and growth.
The predicted salary is between 30000 - 40000 £ per year.
This role is for someone who is looking to make a real investment in their career. Reporting to the Billing Manager, the purpose of the role is to ensure residential and commercial customers are billed accurately and on time. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.
What will you be doing?
- Ensure referred customer billing queries are responded to and resolved within SLAs, making outbound calls and emails to customers as appropriate.
- Administer subscription changes to ensure customers are billed accurately and on time.
- Support data integrity across systems through internal audit and quality control activities.
- Work closely with Customer Services and Payment Resolutions to remove issues blocking payment.
- Process financial transactions accurately.
- Administration of customer refunds, Direct Debit set up, account amendments and manual charges with a high degree of accuracy.
- With limited supervision, work independently to complete assigned tasks and responsibilities to meet agreed objectives as requested by the Billing Manager.
What will you bring?
- Recent experience within a billing or finance department, preferably in telecommunications or utilities.
- Proven experience in dealing with complex customer account queries in a customer-facing environment.
- Proficiency in Microsoft Excel.
- Strong numeracy skills and an eye for detail.
- Ability to adapt to new systems.
- Ability to manage changing priorities within tight deadlines while ensuring quality output and delivery of results.
- Ability to communicate in a professional and amenable manner.
Why us?
At Fibrus, we put our people first! Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! Along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare.
We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!
How to apply
To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we’ve had a chance to review your application. We wish you the best of luck and thank you for your interest in Fibrus.
Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment.
Billing Administrator employer: Fibrus Networks Ltd
Contact Detail:
Fibrus Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fibrus. Understand their mission, values, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to billing and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your proficiency in Microsoft Excel and your strong numeracy skills. Be ready to discuss specific examples where you've successfully resolved complex customer queries or managed tight deadlines.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Administrator role. Highlight your recent experience in billing or finance, especially if it's in telecommunications or utilities. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your proficiency in Microsoft Excel and your strong numeracy skills. Mention any specific examples where you've dealt with complex customer account queries, as this will really catch our eye!
Be Professional and Personable: When writing your cover letter, keep it professional but also let your personality shine through. We value communication skills, so show us how you can convey information in an amiable manner while still being clear and concise.
Apply Through Our Website: Remember to apply through our careers page! It’s the best way for us to receive your application and get back to you quickly. We’re excited to see what you bring to the table, so don’t hesitate to hit that apply button!
How to prepare for a job interview at Fibrus Networks Ltd
✨Know Your Numbers
As a Billing Administrator, you'll need to demonstrate strong numeracy skills. Brush up on your basic maths and be prepared to discuss how you've handled complex billing queries in the past. This will show that you can manage the financial aspects of the role with confidence.
✨Familiarise Yourself with Systems
Since the job involves adapting to new systems, do some research on common billing software used in telecommunications or utilities. If you have experience with specific tools, be ready to talk about how you used them to improve efficiency or accuracy in your previous roles.
✨Prepare for Customer Scenarios
Expect questions about how you would handle customer billing queries. Think of examples from your past where you resolved issues effectively. Highlight your communication skills and ability to work under pressure, as these are crucial for maintaining customer satisfaction.
✨Show Your Attention to Detail
In billing, accuracy is key. Be prepared to discuss how you ensure data integrity and quality control in your work. You might even want to bring examples of how you've caught errors before they became bigger issues, showcasing your meticulous nature.