Telesales Agent in Belfast

Your mission is to be the telephone voice of sales for Fibrus, delivering amazing customer experience and selling our products and services to prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast-paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data.

What will you be doing?

• Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls.
• Helping customers find pre-contract solutions and processing sales via web chat.
• Ensuring all orders are processed efficiently & effectively using Fibrus ordering system.
• Following up with customers to ensure they are fully updated with order/installation progress.
• Working closely with other members of the Fibrus Team.
• Ensuring quality and compliance standards at all times and meeting and exceeding operational sales targets consistently.

What will you bring?

• Demonstrable telephone-based or face-to-face sales experience.
• Be committed, professional, reliable, target-driven and ambitious, demonstrating a willingness to learn.
• Confidence using systems and software to process orders and communicate.
• Excellent/confident verbal and written communication skills.
• Have a can-do attitude and the desire to deliver a quality service to customers.
• Understand the importance of compliance in the telesales environment.

Is Fibrus for me?

At Fibrus, we put our people first! We are proud to be a company that encourages colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers!

Along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

How to apply

To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we've had a chance to review your application. We wish you the best of luck and thank you for your interest in Fibrus.

Fibrus Limited is an equal opportunities employer and always aims to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include references, right to work, criminal record history, and professional qualifications.