At a Glance
- Tasks: Be the first point of contact for customers, delivering top-notch service and support.
- Company: Join Fibrus, a growing company that values customer experience and teamwork.
- Benefits: Hybrid working, competitive salary, monthly commission, and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and ability to empathise with customers.
The predicted salary is between 24785 - 28000 £ per year.
Your mission
LOCATION: Belfast (Dargan Crescent, BT3)
TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed)
HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month)
SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+)
START DATE: 08th June 2026
Your profile
Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people are the key to our customer experience and our customers' experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.
WHAT WILL YOU BE DOING? (Not limited to)
- First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience
- Providing support to customers around both technical and non-technical queries from product and service questions
Customer Service Agent TLNT1_NI in Belfast employer: Fibrus Networks Ltd
Fibrus Limited is an excellent employer, offering a dynamic work environment in Belfast where you can thrive as a Hybrid Customer Support Specialist. With a strong focus on employee development, comprehensive training, and a hybrid working model, we ensure our team members enjoy a balanced work-life experience while benefiting from monthly commission incentives. Join us to be part of a supportive culture that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fibrus. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and communication skills. Share examples of how you've gone the extra mile for customers in the past. This is what Fibrus is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fibrus team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any previous customer service experience and show how you’ve gone the extra mile for customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Customer Service Agent, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use concise language and make sure there are no typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Fibrus Networks Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Fibrus. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to empathise and resolve issues, as these are key traits they’re looking for in a Customer Service Agent.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple queries. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or growth opportunities within Fibrus. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
