Business Delivery Manager in Liverpool

37.5 hours/week, core hours with flexibility

Fibre Nova is building more than an internet service provider.

Our ambition is to become one of the UK's leading alternative network providers, known for exceptional customer experience, operational excellence and sustainable growth.

To get there, we need people who don't just manage work — they make things happen.

The Role

The Business Delivery Manager is the operational engine room of Fibre Nova, turning the Managing Director's priorities into coordinated action across Sales, Marketing, Customer Service and our operational partners.

Department Managers own the strategy, performance and development of their own functions.

This role owns the execution: coordinating day-to-day delivery, removing barriers, driving accountability and keeping projects on track.

It is not about setting departmental strategy — it is about making sure agreed strategy actually happens.

By taking ownership of operational coordination, the Business Delivery Manager frees the Managing Director to focus on commercial growth, strategic partnerships and long-term planning.

Key Responsibilities

• Business Delivery
• Own delivery of business-wide projects and strategic initiatives, maintaining a central delivery plan.
• Track progress against agreed business objectives and report status clearly to the Managing Director.
• Identify and elevate risks and issues early, before they affect delivery.
• Operational Coordination
• Act as the central coordination point for cross-department operational activity.
• Resolve day-to-day operational challenges and remove blockers preventing teams from delivering.
• Coordinate shared resources where team priorities overlap, keeping departments aligned to company objectives.
• Project Management
• Create and maintain project plans, allocating clear actions, owners and deadlines.
• Monitor milestones and coordinate internal and external stakeholders to keep projects on schedule.
• Process Improvement
• Review existing processes to identify inefficiencies and opportunities for improvement.
• Develop and implement Standard Operating Procedures (SOPs), supporting automation where it adds value.
• Ensure processes scale as the business grows.
• Reporting to the Managing Director
• Provide weekly business delivery reports covering project status, risks, escalations and resourcing.
• Prepare decision papers where executive approval is required, so the Managing Director's time is spent on strategic decisions rather than operational coordination.
• What This Role Is Not

This is a delivery and coordination role, not a strategic or line-management one.

It does not include setting departmental strategy, managing departmental budgets, owning Sales, Marketing or Customer Service performance, replacing departmental managers, or making strategic decisions on the Managing Director's behalf.

• Key Relationships
• Relationship ho
• Direct report
• Managing Director
• Key working relationships

Sales Manager, Customer Service Manager, Marketing Team, Access Fibre, Run Fibre, Finance, external partners

Skills & Experience

• Proven experience coordinating multiple projects or operational functions.
• Excellent organisational and planning skills, with strong attention to detail.
• Strong problem-solving ability and sound analytical and reporting capability.
• Exceptional communication skills, with the ability to influence and build relationships across departments.
• A track record of driving accountability and delivering results in a fast-paced, growing business.
• High proficiency with Microsoft Office and project management or reporting tools.
• Telecommunications or ISP experience.
• Experience implementing business improvement initiatives.
• Knowledge of CRM, ticketing or workflow systems.
• Lean, Six Sigma or other Continuous Improvement experience.
• Personal Attributes

We're looking for someone who takes ownership, is naturally organised and thrives on solving problems.

You're proactive rather than reactive, hold yourself and others accountable, and stay calm under pressure.

You build strong relationships across teams, bring commercial awareness to your work, and genuinely enjoy creating structure in a fast-moving business.

• How Success Will Be Measured
• Business Delivery
• Percentage of strategic projects delivered on time and to agreed scope.
• Completion rate of Managing Director action plans and quarterly business objectives.
• Trend reduction in project delays over time.
• Operational Excellence
• Number of process improvements and SOPs implemented and maintained.
• Operational issues resolved within agreed timescales.
• Evidence of improved cross-department collaboration.
• Accuracy, timeliness and consistency of weekly business delivery reporting.
• Visibility and early flagging of business risks.
• Efficiencies and automation opportunities introduced, and reduction in operational bottlenecks.
• Success in the First 12 Months

By the end of year one, you will have

• Established a structured business delivery framework across Fibre Nova.
• Embedded clear accountability for business-wide actions and projects.
• Improved communication and collaboration between departments.
• Reduced operational bottlenecks and delivery delays.
• Introduced measurable process improvements across the business.
• Given the Managing Director clear operational visibility through structured reporting — freeing their time for strategic growth.

This is a chance to shape how a growing business operates.

You'll work directly alongside the Managing Director, turning strategy into action, improving how teams work together, and helping build an organisation recognised for operational excellence and outstanding customer experience.

If you enjoy bringing structure to complexity, holding people accountable, solving problems and delivering meaningful change, we'd love to hear from you.

Fibre Nova is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of background.

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