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- Tasks: Coordinate flight schedules and ensure smooth airport operations while providing top-notch customer service.
- Company: Join Red Sky Personnel, a dynamic team at London Oxford Airport, where every day is an adventure.
- Benefits: Enjoy a competitive salary of £26,500 and flexible shift patterns with 3 days off each week.
- Why this job: Be part of a fast-paced environment that values teamwork and offers opportunities for growth and learning.
- Qualifications: Must have strong communication skills, multitasking ability, and a valid UK driving licence.
- Other info: Ideal for those who thrive in busy settings and are passionate about aviation and customer service.
The predicted salary is between 21000 - 30000 £ per year.
Red Sky Personnel are seeking a detail-oriented and efficient Flight Operations Officer to join the team based within a busy and versatile Airport Terminal. The Flight Operations Officer will focus on the efficient handling of all aircraft movements and requests through London Oxford Airport. The role will be responsible for liaison with both flight crews and passengers, as well as other airport departments, to ensure effective and timely operations, whilst always providing excellent customer service.
Salary: £26,500.00
Working hours: 6 days on 3 days off, early and late shifts (40hrs per week)
Key Responsibilities
- Plan and coordinate flight schedules.
- Ensure all operations comply with relevant aviation regulations and safety standards.
- Assist/Liaise with UK Border Force requirement
- Receive and greet all visitors, passengers and crew upon arrival at the airport terminal
- Maintain/disseminate all airport weather warning
- Communicate with flight crews and ground teams to ensure efficient operations.
- Assist in the preparation and management of flight documentation.
- Arrange and monitor all relevant flights for NASP/Screening
- Monitor and resolve operational issues, such as delays or cancellations
- Arrange and record ancillary services as requested by crews and or passengers
- Monitor all computer systems to ensure all customer requests are prioritised and dealt with promptly
- Prepare departure packs for outgoing crews, including weather information, NOTAMs, and ATC instructions
- Assist with airport emergency procedures as per the Aerodrome Manual
- Liaise with Ground Handling for information positioning of aircraft on the airfield, refuelling & related services
- Raise invoices and process payments for landing fees, fuel, and any additional services
- Control airfield access from the terminal building and manage all aspects of ground handling and customer service.
- Adhere to all health, safety, and welfare guidelines, reporting hazards and unsafe practices immediately.
- Any other reasonable request within the limits of your skills or experience.
Desirables
- Strong written and verbal communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Flexibility to work in shifts as required.
- Attention to detail and ability to handle administrative tasks efficiently.
Essentials
- Right to work in UK
- Hold a UK driving licence
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Customer Operations Officer employer: FiberNet
Contact Detail:
FiberNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Officer
✨Tip Number 1
Familiarise yourself with the specific operations and regulations of London Oxford Airport. Understanding the unique aspects of this airport will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you prepare better for any discussions with the hiring team.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily focuses on providing excellent service to passengers and flight crews. Consider role-playing scenarios to practice how you would handle various situations that may arise in a busy airport environment.
✨Tip Number 4
Be prepared to discuss your ability to multitask and prioritise effectively. Think of examples from your past experiences where you've successfully managed multiple tasks under pressure, as this will be crucial for the Flight Operations Officer position.
We think you need these skills to ace Customer Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Customer Operations Officer. Emphasise your attention to detail, communication skills, and ability to multitask in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle flight operations and provide excellent customer service.
Highlight Relevant Qualifications: If you have any certifications or training related to aviation regulations, safety standards, or customer service, be sure to include these in your application. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at FiberNet
✨Showcase Your Communication Skills
As a Customer Operations Officer, you'll need strong written and verbal communication skills. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Consider sharing examples of how you've successfully liaised with different stakeholders in previous roles.
✨Highlight Your Multitasking Abilities
This role requires the ability to multitask and prioritise in a fast-paced environment. During the interview, discuss specific instances where you've managed multiple tasks simultaneously and how you ensured everything was completed efficiently and on time.
✨Emphasise Attention to Detail
Attention to detail is crucial for this position. Prepare to discuss how you ensure accuracy in your work, especially when handling flight documentation or monitoring operational issues. Providing concrete examples will help illustrate your meticulous nature.
✨Demonstrate Flexibility and Adaptability
The role involves working shifts and adapting to changing circumstances. Be ready to talk about your flexibility in previous jobs and how you've handled unexpected challenges. This will show that you're well-suited for the dynamic environment of an airport terminal.
