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- Tasks: Join our team as an Automotive Service Advisor, managing customer vehicle services and repairs.
- Company: We're a growing automotive dealership in Hounslow, known for our successful team and customer focus.
- Benefits: Enjoy 20 days holiday, a pension scheme, and onsite parking, plus paid overtime for Saturday shifts.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Must have proven experience as a Service Advisor in a busy dealership and excellent communication skills.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
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Automotive Service Advisor
Hounslow, Middlesex
£3,0000 + paid overtime for Saturday morning time and quarter
Working 07:00-16:00 Monday to Friday and every other Saturday morning paid as over time.
Onsite parking
Are you an experienced Automotive Service Advisor?
If yes we would like to hear from you
Due to expansion, we are looking for an experienced Automotive Service Advisor to join the team in Hounslow working as part of an established and successful team.
to be considered you need proven Automotive experience working within a busy dealership in the capacity of Service Advisor
Service Advisor duties.
As a Service Advisor you will play a pivotal role being the main point of communication between the Technicians and customers. To be successful within this role, it is essential that you have at least 1-2 years recent Automotive Service Advisory experience and working knowledge of using a dealer management system similar to Kerridge.
Automotive Service Advisor Key responsibilities
- Handover from night shift at 7am and back to nightshift
- Arranging and booking customer vehicles in for service and repair work.
- Provide updates and advise on repair work needing to be carried out and gaining authorisation.
- To handle booking in of vehicles for service / MOT / repair and arranging third party repairs working with the workshop supervisor/stores/other receptionist and management.
- Issue purchase orders for third party work.
- Producing service plan, ensuring service plan is followed and customers contacted with due servicing.
- Typing/pricing/creation of job cards.
- Issuing work to mechanical staff.
- Requesting purchase orders and liaising with accounts/stores and workshop.
- Take cash payment for work carried out by the workshop.
- To be responsible for H & S, safe working practices in all working areas for themselves and other workers.
- Create customer invoices and run through the work that has been carried out on their vehicle.
- Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.
- Ensures that each service or repair is followed up with the customer to check they are happy with the service provided.
Automotive Service Advisor Benefits
20 days holiday plus Bank Holidays which it increases each year. Company Penson scheme and onsite parking
Automotive Service Advisor Skills And Experience
Proven Automotive experience working within a busy dealership in the capacity of Service Advisor
Previously used a dealer management system like kerridge or pinnacle
High level of customer service skills.
Well-presented coupled with excellent communication skills.
Able to take initiative and ownership of issues with a proactive can-do attitude.
If you have the skills and experience as an experienced Automotive Service Advisor and looking for a career with an established employer that rewards hard work please submit your cv today to
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Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Vehicle Repair and Maintenance
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Automotive Service Advisor employer: FiberNet
Contact Detail:
FiberNet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Network with current employees at the dealership or similar establishments. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 2
Familiarise yourself with the dealer management systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems can set you apart from other candidates during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in the automotive industry, especially regarding customer service and technology. Being knowledgeable about current developments can demonstrate your passion for the field and your commitment to continuous learning.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant automotive experience, particularly in busy dealerships. Emphasise your skills as a Service Advisor and any experience with dealer management systems like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and proactive attitude. Mention specific examples of how you've successfully handled customer interactions and service bookings in the past.
Highlight Key Responsibilities: In your application, clearly outline your experience with responsibilities similar to those listed in the job description, such as coordinating with workshop staff, issuing purchase orders, and ensuring health and safety compliance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the role of an Automotive Service Advisor.
How to prepare for a job interview at FiberNet
✨Showcase Your Automotive Knowledge
Make sure to brush up on your automotive knowledge before the interview. Be prepared to discuss specific vehicles, common repairs, and the latest industry trends. This will demonstrate your expertise and passion for the role.
✨Highlight Customer Service Skills
As a Service Advisor, excellent customer service is key. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will show that you can maintain high customer satisfaction levels.
✨Familiarise Yourself with Dealer Management Systems
Since experience with systems like Kerridge or Pinnacle is required, take some time to familiarise yourself with these platforms. If you have prior experience, be ready to discuss how you used them effectively in your previous roles.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
