For the BU Reserve/Technical Operations & PM Office in we are looking for a:
The Field Project & Service Engineer will act as the primary technical interface between the company, customers including OEM’s, installation partners, consultants, contractors and distributors throughout the after-sales project phase.
The role is primarily focused on the successful execution of battery system installations and replacement projects, providing technical guidance, project coordination, site support, emergency response and relationship management.
The successful candidate will regularly visit customer and installation sites, developing strong relationships with site engineers and project teams while ensuring the highest standards of technical support, installation quality and customer satisfaction.
The person, reporting to the Technical Operations Manager & PMO, will manage the following activities:
Project Management & Technical Coordination
- Manage and coordinate after-sales technical aspects of new battery installations, replacement projects and system upgrades
- Act as the technical focal point between customer project managers, installers, contractors and internal departments
- Participate in project kick-off meetings, site surveys and technical review meetings
- Ensure installation schedules and project deliverables are clearly communicated and achieved
- Review site readiness and installation requirements before project execution
- Support commissioning activities, testing, inspections and project handovers
- Troubleshoot customer technical issues, including technical analysis and front-end interface for all quality claims
- Review of Quarantine and warranty claims with UK warehouse
- Coordinate internal functions including Sales, Customer Service, Supply Chain, Quality and Technical Operations as required
- Provide technical recommendations and support to minimise customer downtime
- Collect and review customer technical specifications and project requirements
- Provide technical advice on products, systems and solutions
Reporting & Documentation
- Prepare site visit reports, technical assessments and project documentation
- Maintain records of customer interactions, training activities and technical support cases including exception reporting for claims by customer, site, products and volumes
- Provide regular feedback to management regarding market requirements, customer needs and field observations
Site Support & Customer Relationship Management
- Conduct regular visits to customer project sites coordinated with Sales
- Build and maintain strong relationships with customer engineering teams, installation partners and service providers
- Provide on-site technical guidance during installation, commissioning and maintenance activities
- Support customers and partners during service interventions and troubleshooting activities
- Monitor installation quality and compliance with manufacturer recommendations and applicable standards
- Act as the first technical escalation point for field-related issues
Emergency Technical Response
- Support urgent customer requests and site emergencies
- Attend critical customer sites on the same day or next working day where required
- Assess technical issues, identify root causes and coordinate corrective actions.
Requirements of the position
- Technical Diploma, HNC/HND or Degree in Electrical Engineering, Electronic Engineering or a related technical discipline
- Additional project management training or certification would be advantageous
- Strong understanding of electrical systems up to and including the UPS
- Ability to interpret electrical drawings, wiring diagrams and technical specifications
- Knowledge of industrial battery systems, energy storage systems or critical power applications is preferred
- Knowledge of relevant UK electrical standards and health & safety requirements
- Strong troubleshooting and fault-finding skills allied with strong analytical skills
- Good knowledge of Microsoft Office applications
- Experience with technical reporting and documentation
- 3-5 years of experience in a technical field engineering, project engineering, application engineering, commissioning or service engineering role
- Experience managing installation projects and customer-facing technical activities.
Requirements of the person
- Excellent communication and presentation skills
- Strong customer-oriented mindset
- Ability to develop long-term customer and partner relationships
- Project management and coordination capabilities
- Strong organisational skills and attention to detail
- Proactive approach and self-motivation
- Problem-solving mindset
- Flexibility and ability to manage varying priorities
- Ability to work independently in field-based environments as well as in a wider team
- Excellent level of English (native speaker)
- Good level of German speaking is a plus
- Availability to travel throughout the UK & Ireland (40% of working time); Occasional travel within Europe for site visits, support or company meetings
Workplace: Cannock (UK).
Competitive salary, depending on candidate's experience.
The searches are aimed at candidates of both sexes, law 903/77.
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Contact Details:
FIAMM Energy Technology S.p.A. Recruitment Team
