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- Tasks: Manage client onboarding, coordinate teams, and enhance client experience with innovative solutions.
- Company: FIA Tech, a leader in technology for the exchange traded derivatives industry.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to collaborate with industry leaders and grow your career in a fast-paced environment.
- Why this job: Join a forward-thinking team and make a real impact in the financial tech space.
- Qualifications: Bachelor's degree and experience in onboarding, project management, and technical skills preferred.
The predicted salary is between 45000 - 55000 £ per year.
FIA Tech is the leading technology provider to the exchange traded derivatives industry. Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry. FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry.
The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. The onboarding managers will also act as project manager, preparing project plans, coordinating teams and deliverables as well as preparing presentations and metrics to stakeholders.
The ideal candidate has a talent for relationship management, accepts the challenge that comes with leading successful implementation projects, and can troubleshoot and fix issues. Additionally, knowledge or experience with trading and clearing processes, specifically in the Block trading space, fee and commission management, and FIA Tech’s suite of products is preferred.
- Collaborate with sales, account management, and technical teams to gather necessary information for onboarding.
- Conduct demos and product overviews to introduce clients to products, services, and support channels.
- Create detailed project plans and dashboards to track metric milestones and provide regular updates and presentations to key stakeholders.
- Provide training sessions to clients on platform usage, features, and best practices.
- Create and maintain comprehensive project plans and product enhancement documentation.
- Collaborate with the sales team to identify upselling and cross-sell opportunities during the onboarding process.
- Support customer testing and operation of FIA Tech’s systems including creating and maintaining test plans, utilizing internal tools to document, track and close all customer incidents/questions.
Qualifications:
- Bachelor's degree in finance, Economics, Business or related field.
- Proven experience in onboarding, process implementation and project management roles.
- Technical skills, efficiency in excel, knowledge of SQL and visualization tools preferred.
- Detail-oriented with excellent organizational and time-management abilities.
- Excellent problem-solving and analytical skills, with a focus on data-driven decision-making.
- Customer-centric mindset with a commitment to delivering exceptional service.
Project Manager - Client Projects in London employer: FIA Tech
Contact Detail:
FIA Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Client Projects in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching FIA Tech and its products. Understand their role in the exchange traded derivatives industry and be ready to discuss how your skills align with their needs. We want you to shine when you get that interview!
✨Tip Number 3
Showcase your project management skills! Bring examples of past projects where you’ve successfully managed onboarding processes or collaborated with teams. We love seeing candidates who can demonstrate their ability to lead and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our mission at FIA Tech.
We think you need these skills to ace Project Manager - Client Projects in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience in onboarding and project management, and don’t forget to sprinkle in any relevant skills like SQL or Excel that match what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the derivatives industry and how your background makes you the perfect fit for FIA Tech. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in client onboarding scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FIA Tech
✨Know Your Stuff
Make sure you understand FIA Tech's products and services inside out. Familiarise yourself with the exchange traded derivatives industry, especially in areas like block trading and fee management. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Prepare to discuss your previous project management experiences. Bring examples of how you've created project plans, coordinated teams, and delivered results. Highlight your ability to manage multiple stakeholders and keep everything on track, as this is crucial for the Onboarding Manager role.
✨Demonstrate Your Customer-Centric Approach
FIA Tech values exceptional service, so be ready to share examples of how you've gone above and beyond for clients in the past. Discuss how you’ve handled challenging situations and turned them into positive outcomes, showcasing your problem-solving skills and commitment to client satisfaction.
✨Prepare for Technical Questions
Brush up on your technical skills, especially in Excel, SQL, and any visualisation tools you’re familiar with. Be prepared to discuss how you’ve used these tools in previous roles to analyse data and make informed decisions. This will demonstrate your analytical abilities and readiness for the role.