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- Tasks: Lead client onboarding, manage projects, and enhance customer experience with innovative solutions.
- Company: FIA Tech, a top tech provider in the derivatives industry, focused on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to collaborate with industry leaders and grow your career in a fast-paced environment.
- Why this job: Join a team that drives efficiency and innovation in the financial technology space.
- Qualifications: Bachelor's degree in finance or related field; experience in onboarding and project management.
The predicted salary is between 45000 - 55000 £ per year.
FIA Tech is the leading technology provider to the exchange traded derivatives industry. Owned by a consortium of thirteen leading clearing firms and the Futures Industry Association (FIA), FIA Tech is committed to serving the industry and launching innovative solutions to improve market infrastructure across the listed and cleared derivatives industry. FIA Tech works in close partnership with the broader industry, including exchanges, clearinghouses, clearing firms and other intermediaries, as well as independent software vendors, buyside firms and end users to bring efficiency to the exchange traded and cleared derivatives industry.
The Onboarding Manager will support the sales process in product overviews and demos, manage end-to-end client onboarding processes, collaborate with various stakeholders and provide feedback to enhance client experience across various FIA Tech Brokerage and Documentation products. The onboarding managers will also act as project manager, preparing project plans, coordinating teams and deliverables as well as preparing presentations and metrics to stakeholders.
The ideal candidate has a talent for relationship management, accepts the challenge that comes with leading successful implementation projects, and can troubleshoot and fix issues. Additionally, knowledge or experience with trading and clearing processes, specifically in the Block trading space, fee and commission management, and FIA Tech’s suite of products is preferred.
- Collaborate with sales, account management, and technical teams to gather necessary information for onboarding.
- Conduct demos and product overviews to introduce clients to products, services, and support channels.
- Create detailed project plans and dashboards to track metric milestones and provide regular updates and presentations to key stakeholders.
- Provide training sessions to clients on platform usage, features, and best practices.
- Create and maintain comprehensive project plans and product enhancement documentation.
- Collaborate with the sales team to identify upselling and cross-sell opportunities during the onboarding process.
- Support customer testing and operation of FIA Tech’s systems including creating and maintaining test plans, utilizing internal tools to document, track and close all customer incidents/questions.
Qualifications:
- Bachelor's degree in finance, Economics, Business or related field.
- Proven experience in onboarding, process implementation and project management roles.
- Technical skills, efficiency in excel, knowledge of SQL and visualization tools preferred.
- Detail-oriented with excellent organizational and time-management abilities.
- Excellent problem-solving and analytical skills, with a focus on data-driven decision-making.
- Customer-centric mindset with a commitment to delivering exceptional service.
Project Manager (Client Implementations) in London employer: FIA Tech
Contact Detail:
FIA Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (Client Implementations) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching FIA Tech and its products inside out. We want you to show genuine interest and knowledge during your chats with potential employers. Tailor your questions to demonstrate your understanding of their challenges and how you can help solve them.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in onboarding and project management. We suggest rehearsing with a friend or in front of a mirror to ensure you come across as confident and capable when discussing your skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Project Manager (Client Implementations) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience in onboarding and project management, especially if you've worked with clients in the finance or tech sectors. We want to see how your skills align with what FIA Tech is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention any relevant experience with trading and clearing processes – we love that stuff!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re keen on candidates who can troubleshoot and fix issues effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at FIA Tech
✨Know Your Stuff
Make sure you understand FIA Tech's products and services inside out. Familiarise yourself with the exchange traded derivatives industry, especially in areas like block trading and fee management. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Project Management Skills
Prepare to discuss your previous project management experiences in detail. Bring examples of how you've created project plans, coordinated teams, and delivered results. Highlight any specific metrics or outcomes that demonstrate your success in managing client onboarding processes.
✨Demonstrate Relationship Management
Since this role involves a lot of collaboration, be ready to talk about how you've built and maintained relationships with clients and stakeholders. Share stories that illustrate your ability to troubleshoot issues and enhance client experiences, as this will resonate well with the interviewers.
✨Practice Your Presentation Skills
You'll likely need to conduct demos and product overviews, so practice presenting complex information clearly and engagingly. Consider preparing a mock demo of one of FIA Tech’s products to showcase your ability to communicate effectively and train clients on platform usage.