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- Tasks: Be the friendly face of our office, greeting visitors and managing calls.
- Company: Join a dynamic team in a supportive and professional environment.
- Benefits: Enjoy a permanent position with regular hours and a welcoming workplace culture.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: Previous reception experience and proficiency in Microsoft Office are essential.
- Other info: Training opportunities available, including First Aider and Fire Marshall courses.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Receptionist
Division: Receptionist Team
Location: Chorley, Lancashire
Reporting to: Office Co-ordinator
Hours: 9:00-17:30
Permanent
Position Overview
To act as the first point of contact for visitors, telephone callers, and employees at Head Office and assist with the smooth operation of the business.
Responsibilities
Key Duties & Responsibilities
- Greet visitors to the office in a friendly and professional manner, directing them to the appropriate staff member. Maintain a tidy and presentable reception area.
- Answer, filter, and forward incoming calls, taking accurate messages and ensuring they are passed to colleagues promptly.
- Process incoming and outgoing mail, including Special and Recorded Delivery.
- Update and maintain the company telephone list.
- Add properties ‘To Let’ on the company portals as directed by the Sales Team.
- Monitor visitor access using the sign-in tool, issue visitor badges, and ensure compliance with security and safety procedures.
- Order and manage stationery and kitchen supplies.
- Represent the company professionally.
- Order working lunches as requested, ensuring good quality and value for money.
- Type internal and external correspondence as required.
- Attend First Aider and Fire Marshall training.
- Perform any other reasonable requests made by the Management Team.
Experience & Knowledge Required
- Prior experience working at a reception desk.
- Familiarity with office procedures and basic administrative tasks.
- Experience using office equipment including printers, scanners, and telephone systems.
- Ability to handle multiple tasks professionally.
- Proficient in Microsoft Office applications and customer relationship tools, e.g., HubSpot.
- A good understanding of professional etiquette and awareness of company structure, services, and key personnel.
- Clear, polite, and professional verbal and written communication skills.
- Active listening skills and the ability to convey messages accurately.
- Friendly, approachable, and helpful demeanor.
- Ability to use own initiative but also to know when to refer to a Line Manager.
- Ability to prioritize tasks and maintain composure under pressure, adapting to schedule changes at short notice.
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Receptionist employer: FI Real Estate Management Ltd
Contact Detail:
FI Real Estate Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values of StudySmarter. Understanding our mission and how we operate will help you align your responses during any interviews, showcasing that you're a great fit for our team.
✨Tip Number 2
Practice your communication skills, as being a receptionist requires clear and professional interaction. Consider role-playing scenarios where you greet visitors or handle phone calls to build your confidence.
✨Tip Number 3
Brush up on your organisational skills. As a receptionist, you'll need to manage multiple tasks efficiently. Create a mock schedule to practice prioritising tasks and handling unexpected changes.
✨Tip Number 4
Network with current or former receptionists in similar roles. They can provide insights into daily responsibilities and tips on how to excel in the position, which can be invaluable during your application process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in reception or customer service. Emphasise skills like communication, multitasking, and familiarity with office procedures.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and explains why you would be a great fit for the receptionist role. Mention your ability to handle multiple tasks and your friendly demeanour.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office and any experience with customer relationship tools like HubSpot. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist.
How to prepare for a job interview at FI Real Estate Management Ltd
✨Showcase Your Communication Skills
As a receptionist, clear and professional communication is key. During the interview, demonstrate your verbal and written communication skills by answering questions clearly and concisely. Be sure to listen actively and respond thoughtfully to show that you can convey messages accurately.
✨Demonstrate Your Organisational Abilities
Highlight your ability to handle multiple tasks and prioritise effectively. You might be asked about how you manage your time or deal with competing demands, so prepare examples from your past experience that showcase your organisational skills and ability to maintain composure under pressure.
✨Familiarise Yourself with the Company
Research the company’s structure, services, and key personnel before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation. It’s a great way to demonstrate that you’re proactive and engaged.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult visitors or managing a high volume of calls. Prepare for these scenario-based questions by thinking through your responses and considering how your past experiences can inform your approach to similar challenges.
