At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales.
- Company: Join a trusted partner in the industry with a focus on customer obsession.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by leading a team and shaping customer interactions.
- Qualifications: Previous contact centre experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
We are excited to offer a fantastic opportunity for a Contact Centre Team Lead, a role which drives a culture of customer obsession within their team to capitalise on sales opportunities and minimise negative customer experience. The Team Leader delivers high levels of performance across all operational KPIs within their team. Provides an effective and efficient service to our customers across Tele-Sales and Customer Service. The Team Leader owns and drives individual as well as team projects and activities focused on delivering an efficient and effective customer experience.
The role requires a candidate who will be:
- A Leader with previous contact centre & people management experience
- Eager to expand Knowledge and Skills
- Understand, Manage and deliver team level results against set KPIs working with the Contact Centre Manager to ensure that all customers view Sysco as their most trusted partner.
- Demonstrate leadership, and work as a role model at all times through inclusiveness, integrity, transparency and empathy.
Requirements:
- Experience in use of Sales Force desirable but not necessary.
- Ability to perform under pressurised situations, seeking out solutions, getting people to trust and follow your lead.
- Solution Oriented: Ability to effectively plan, organise and deliver, ensuring milestones are in place and reviewed regularly against requirements.
- Excellent Interpersonal and communication skills - ability to communicate cross-functionally at all business levels.
- Excellent organisation and time management skills.
- Ability to think strategically, know what matters to the business and the customer in terms of KPI's / goals etc.
The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Contact Centre Team Leader - Newcastle West, Limerick in Newcastle upon Tyne employer: FHLB Des Moines
At Sysco, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Newcastle West, Limerick, where our Contact Centre Team Leaders can thrive. Our culture fosters inclusiveness and integrity, providing ample opportunities for professional growth and development while ensuring that our team members feel valued and empowered to drive customer satisfaction. With competitive benefits and a focus on employee well-being, Sysco is committed to creating a rewarding workplace that inspires excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader - Newcastle West, Limerick in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Sysco's values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and align with their customer obsession culture.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem under pressure. Be ready to share these experiences in interviews to demonstrate your ability to manage and inspire others.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Sysco.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to drive those KPIs!
We think you need these skills to ace Contact Centre Team Leader - Newcastle West, Limerick in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous experience in contact centre management. We want to see how you've led teams and driven performance, so share specific examples that showcase your leadership style and achievements.
Be Customer Obsessed:Since this role is all about delivering an exceptional customer experience, let us know how you've prioritised customer satisfaction in your past roles. Use real-life scenarios to demonstrate your commitment to putting customers first and solving their problems.
Highlight Your KPIs Knowledge:We love candidates who understand the importance of KPIs! In your application, mention any relevant metrics you've worked with and how you've achieved or exceeded them. This shows us you're results-driven and know what it takes to succeed in a contact centre environment.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Share your personality, but also ensure your writing is clear and concise. And don’t forget, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at FHLB Des Moines
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the Contact Centre Team Leader role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your potential employer that you're results-driven and focused on delivering an effective customer experience.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in a contact centre environment. Highlight your approach to inclusiveness, integrity, and empathy. This will demonstrate that you can be a role model for your team and foster a culture of customer obsession.
✨Be Solution-Oriented
Think of specific instances where you've successfully navigated challenges in high-pressure situations. Discuss how you identified solutions and got your team to trust your leadership. This will illustrate your ability to perform under pressure and your strategic thinking skills.
✨Communicate Effectively
Practice your communication skills before the interview. Be prepared to explain complex ideas simply and clearly, as you'll need to communicate cross-functionally at all business levels. Good interpersonal skills are crucial for this role, so showing that you can connect with others will work in your favour.
