At a Glance
- Tasks: Be the first point of contact for customers and ensure their needs are met.
- Company: Join Sysco, a global leader in food distribution with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible working, wellness days, and career growth opportunities.
- Other info: Join us at our new Belfast facility and be part of something big!
- Why this job: Make a real impact in customer service while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 27000 - 33000 £ per year.
JOB DESCRIPTION Join Our Team at Sysco – Exciting Opportunities Await Entry rate £13.19 p/h Increase after 12 months Wellness day Service days Discounted staff sales Expert Training & Development Proposed Start Date 19th of October 2026
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.
We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
We deliver new thinking, technology and talent to our industry.
We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big – Sysco’s New Chapter in Northern Ireland We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art “Sysco Belfast” facility at Nutts Corner, Co.
Antrim.
This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities.
We are looking for talented individuals to join us on this exciting journey.
Join Us and Grow Your Career We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.
Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.
As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility.
This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – keeping the customer at the heart of everything we do.
Be part of something bigger.
Be part of Sysco.
Sysco is an equal opportunity employer.
Summary: If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you.
You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
- Key Accountabilities
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customer’s awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements
Essential
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
Desirable
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
- On Offer
- Flexible working possible - potential for hybrid / home working
- Competitive Salary
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Wellbeing Day
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well know brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Strong Career Progression Opportunities
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is a Equal Opportunity Employer.
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home.
Its family of products also includes equipment and supplies for the foodservice and hospitality industries.
With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations.
For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion.
Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www. sysco. com.
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Contact Centre Executive - Sysco Belfast employer: FHLB Des Moines
FHLB Des Moines is an excellent employer for aspiring engineers, offering a dynamic and collaborative work culture in Whiteley, UK. With a strong focus on employee growth, the company provides ample opportunities for professional development while working on cutting-edge capacitive sensing solutions that have a global impact. The supportive atmosphere fosters innovation and teamwork, making it an ideal place for early-career professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Executive - Sysco Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FHLB Des Moines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FHLB Des Moines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Executive - Sysco Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FHLB Des Moines:Your cover letter is your chance to shine! Tell us why you want to work at FHLB Des Moines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FHLB Des Moines!
How to prepare for a job interview at FHLB Des Moines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
