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For Companies At a Glance
- Tasks: Engage with customers, process enquiries, and maintain strong relationships.
- Company: Join Sysco, a global leader in food distribution with over 71,000 colleagues.
- Benefits: Enjoy flexible working, enhanced annual leave, and a range of employee perks.
- Why this job: Be part of an exciting new chapter in Northern Ireland and shape the future of foodservice.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Opportunities for hybrid work and ongoing training available.
The predicted salary is between 24000 - 36000 £ per year.
time left to apply End Date: January 31, 2026 (30+ days left to apply)
job requisition id R206643
JOB DESCRIPTION
Join Our Team at Sysco – Exciting Opportunities Await
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.
- We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.
- We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.
- We deliver new thinking, technology and talent to our industry.
- We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big – Sysco’s New Chapter in Northern Ireland
We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art “Sysco Belfast” facility at Nutts Corner, Co. Antrim.
This is atransformational stepfor our business in Northern Ireland, bringingenhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.
New team members willinitially be based at our Lisburn Depot on Hillhall Road,before relocating to our cutting-edge Belfast facility later thisyear.
Join Us and Grow Your Career
We are seekingpassionate, ambitious, and driven individualswho want to be part of a team shaping the future of foodservice across the island of Ireland.
Whether you are anexperienced professionalorlooking for your next challenge, now is the perfect time to join us.
As part of our recipe for growth, we are looking forContact Centre Executivesto join our team, in ournew Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – keeping the customer at the heart of everything we do.
Be part of something bigger. Be part of Sysco.
Apply today
Sysco is an equal opportunity employer.
Summary:
If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
Key Accountabilities:
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customer’s awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers\’ pricing and orders are processed timely and accurately.
Requirements:
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
On Offer
- Flexible working possible – potential for hybrid / home working
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well know brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is a Equal Opportunity Employer.
#IND1
About Us
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.
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Contact Centre Executive employer: FHLB Des Moines
Contact Detail:
FHLB Des Moines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive
✨Tip Number 1
Familiarise yourself with Sysco's products and services. Understanding what they offer will not only help you in conversations during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills. Since the role is heavily focused on customer interaction, consider role-playing scenarios where you handle customer inquiries or complaints to showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former Sysco employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your experience with technology, especially if you have used Salesforce or similar CRM systems. Highlighting your tech-savviness can set you apart from other candidates.
We think you need these skills to ace Contact Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Contact Centre Executive role. Emphasise your customer service experience, attention to detail, and any familiarity with Microsoft Office or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and proficiency in handling customer enquiries. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FHLB Des Moines
✨Show Your Passion for Customer Service
Sysco is all about putting the customer first, so make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Your Problem-Solving Skills
In a contact centre role, you'll often face challenges that require quick thinking. Prepare to discuss specific situations where you successfully resolved customer issues, highlighting your proactive approach and creativity in finding solutions.
✨Familiarise Yourself with Sysco's Products
Having a good understanding of Sysco's product range will set you apart from other candidates. Do some research on their offerings and be ready to discuss how you can help customers with their needs based on this knowledge.
✨Prepare for Role-Play Scenarios
Interviews for contact centre positions often include role-play exercises to assess your communication skills. Practice common customer interactions and think about how you would handle various scenarios to demonstrate your ability to connect with customers effectively.
