At a Glance
- Tasks: Join our eRostering team to provide essential support and guidance to staff.
- Company: Frimley Health NHS Foundation Trust, committed to excellence and compassionate care.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Be part of an inclusive team focused on innovation and sustainability.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 29812 - 32715 £ per year.
An opportunity has arisen for an enthusiastic and motivated individual to join the eRostering team at Frimley Health. This role is offered on a hybrid basis, working from home and at Heatherwood Hospital, providing Tier 1 support as the first point of contact for users across the Trust.
You will provide a first-line helpdesk service, supporting staff with day-to-day queries relating to Optima, Loop, eExpenses and payroll. This will include providing guidance on system use, resolving straightforward system issues, processing user access requests, completing routine system updates and responding to basic pay and payroll-related queries.
We are looking for someone who is confident using IT systems, has good problem-solving skills and is keen to learn and develop their technical knowledge. Experience in a customer service, helpdesk or administrative environment would be beneficial, but most importantly you will need a positive approach and a willingness to learn.
Excellent communication skills are essential, as you will have regular contact with system users by telephone, email and other support channels. An organised and methodical approach, with a high level of accuracy and attention to detail, is also important.
We are committed to supporting flexible working, and flexible working arrangements will be considered for this role.
Main duties of the job
- To support the effective roll out and operation of eRostering across all areas of the Trust.
- To support the expansion of eRostering to other staff groups and functions.
- To work closely with managers, clinical and operational staff to ensure comprehensive support, ensuring good practices and management of eRostering across the Trust.
- To promote the use of additional functionality within the system.
- To ensure timely and accurate completion of changes and requests received according to the agreed timelines (i.e. updates to user accounts, annual leave entitlement updates etc).
- To assist with the monthly finalisation dealing with the requests in a timely manner to ensure the accurate production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time.
- To help keep eRostering system guidance and user guides up-to-date, adhering to best practice.
- To support the preparation and delivery of eRostering system training.
- To provide advice and support to staff on software and system queries, providing resolution and escalating to senior colleagues / software providers where appropriate.
- To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
- To support the team with project activities and ad-hoc tasks as required.
Working for our organisation
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do. As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients.
Join Us
Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of an inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
Detailed job description and main responsibilities
For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.
Person specification
Experience
- Experience of working in a customer service / helpdesk environment
- Experience of working as part of a team
- Experience of using RLDatix HealthRoster
- Experience of database management
Skills
- Excellent customer service, communication and interpersonal skills
Qualifications
- A-levels or equivalent academic standard, or equivalent experience
eRostering Administrator in Ascot employer: FHFT Education Academy
Frimley Health NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises family-centred care and professional development. As a Paediatric Ward Lead Nurse at Wexham Park Hospital, you will benefit from a collaborative environment that encourages leadership growth and innovation in paediatric services, all while making a meaningful impact on the lives of children and their families in the Slough community.
StudySmarter Expert Advice🤫
We think this is how you could land eRostering Administrator in Ascot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FHFT Education Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FHFT Education Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace eRostering Administrator in Ascot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FHFT Education Academy:Your cover letter is your chance to shine! Tell us why you want to work at FHFT Education Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FHFT Education Academy!
How to prepare for a job interview at FHFT Education Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
