Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support in a fast-paced e-commerce environment.
- Company: Join a global team in vibrant Lisbon, embracing diversity and innovation.
- Benefits: Competitive salary, meal allowance, welcome bonus, and relocation support.
- Why this job: Kickstart your international career while making a real impact in customer experience.
- Qualifications: Fluent Polish and strong communication skills are essential.
- Other info: Enjoy structured training and exciting career growth opportunities.
The predicted salary is between 10920 - 10920 £ per year.
Are you looking to build an international career in customer experience within a fast-growing digital environment? We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon, supporting users within a dynamic e-commerce and digital platform ecosystem. This is an excellent opportunity to gain international experience while working in a structured, high-performance environment.
Your Role
- Provide high-quality support to users via multiple communication channels
- Handle inquiries with professionalism, empathy, and efficiency
- Maintain a strong understanding of e-commerce products, services, and policies
- Ensure compliance with internal standards and service guidelines
- Manage high volumes of contacts, especially during peak periods
- Deliver consistent and accurate resolutions to customer issues
Work Model & Conditions
- Location: Lisbon (on-site)
- Schedule: Monday to Sunday (rotational shifts)
- Working Hours: Initial: 08:00–17:00 or 09:00–18:00 Future scope: 24/7 rotational shifts (to be confirmed)
Base Salary: €920 gross/month (paid over 14 salaries annually)
Meal Allowance: €45/month (paid over 11 months)
Welcome Bonus: €1,000 (for Polish speakers)
Relocation Package
- We provide full support for candidates relocating from outside Portugal:
- Shared accommodation (up to 12 months)
- Relocation assistance and guidance throughout the process
What We’re Looking For
- Fluent Polish (C1 level or above)
- Good command of English
- Strong communication and interpersonal skills
- Customer-oriented mindset with high empathy
- Ability to work in a fast-paced and high-volume environment
- Interest in e-commerce and digital platforms
Why Join
- International and multicultural work environment
- Structured onboarding and training
- Career growth opportunities within global operations
- Exposure to leading digital and e-commerce ecosystems
Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package employer: FH Collective Academy
Contact Detail:
FH Collective Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team in Lisbon!
We think you need these skills to ace Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package
Some tips for your application 🫡
Show Off Your Polish Skills: Make sure to highlight your fluency in Polish right from the start. We want to see how well you can communicate in both Polish and English, so don’t hold back on showcasing your language skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention your experience in customer service and any knowledge of e-commerce. We love seeing how your background fits with what we do!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can connect with customers, so a friendly tone can go a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FH Collective Academy
✨Know Your Stuff
Make sure you brush up on your knowledge of e-commerce products and services. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just a great communicator, but also someone who understands the industry.
✨Practice Your Polish
Since this role requires fluent Polish, practice speaking and writing in Polish before the interview. You might be asked to demonstrate your language skills, so being prepared will help you shine. Don't forget to also polish your English, as it’s equally important!
✨Show Your Empathy
Customer service is all about empathy. Think of examples from your past experiences where you handled difficult situations with care and understanding. Be ready to share these stories during the interview to highlight your customer-oriented mindset.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, training processes, or career growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.