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For Companies At a Glance
- Tasks: Provide top-notch support to users in a fast-paced e-commerce environment.
- Company: Join a global team in vibrant Lisbon, embracing diversity and innovation.
- Benefits: Competitive salary, meal allowance, welcome bonus, and relocation support.
- Other info: Enjoy structured training and exciting career growth opportunities.
- Why this job: Kickstart your international career while making a real impact in customer experience.
- Qualifications: Fluent Polish and strong communication skills are essential.
The predicted salary is between 10920 - 10920 £ per year.
Are you looking to build an international career in customer experience within a fast-growing digital environment? We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon, supporting users within a dynamic e-commerce and digital platform ecosystem. This is an excellent opportunity to gain international experience while working in a structured, high-performance environment.
Your Role
- Provide high-quality support to users via multiple communication channels
- Handle inquiries with professionalism, empathy, and efficiency
- Maintain a strong understanding of e-commerce products, services, and policies
- Ensure compliance with internal standards and service guidelines
- Manage high volumes of contacts, especially during peak periods
- Deliver consistent and accurate resolutions to customer issues
Work Model & Conditions
- Location: Lisbon (on-site)
- Schedule: Monday to Sunday (rotational shifts)
- Working Hours: Initial: 08:00–17:00 or 09:00–18:00 Future scope: 24/7 rotational shifts (to be confirmed)
Base Salary: €920 gross/month (paid over 14 salaries annually)
Meal Allowance: €45/month (paid over 11 months)
Welcome Bonus: €1,000 (for Polish speakers)
Relocation Package
- Shared accommodation (up to 12 months)
- Relocation assistance and guidance throughout the process
What We're Looking For
- Fluent Polish (C1 level or above)
- Good command of English
- Strong communication and interpersonal skills
- Customer-oriented mindset with high empathy
- Ability to work in a fast-paced and high-volume environment
- Interest in e-commerce and digital platforms
Why Join
- International and multicultural work environment
- Structured onboarding and training
- Career growth opportunities within global operations
- Exposure to leading digital and e-commerce ecosystems
Polish-Speaking Customer Experience Specialist - Lisbon employer: FH Collective - Academy
Contact Detail:
FH Collective - Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish-Speaking Customer Experience Specialist - Lisbon
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or high-pressure situations, as these are key in a fast-paced environment.
✨Tip Number 3
Show your passion for e-commerce! Research the company’s products and services, and be ready to discuss how you can contribute to their success during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team in Lisbon.
We think you need these skills to ace Polish-Speaking Customer Experience Specialist - Lisbon
Some tips for your application 🫡
Show Off Your Polish Skills: Make sure to highlight your fluency in Polish right from the start. We want to see how well you can communicate in both Polish and English, so don’t hold back on showcasing your language skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention your experience in customer service and any knowledge of e-commerce. We love seeing how your background fits with what we do at StudySmarter!
Be Personable: When writing your application, let your personality shine through! We’re looking for someone with a customer-oriented mindset, so show us your empathy and communication skills in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Lisbon. We can’t wait to hear from you!
How to prepare for a job interview at FH Collective - Academy
✨Know Your Stuff
Make sure you brush up on your knowledge of e-commerce products and services. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just a great communicator, but also someone who understands the industry.
✨Show Off Your Empathy
During the interview, highlight your ability to connect with customers. Share examples of how you've handled difficult situations with empathy and professionalism. This is key for a Customer Experience Specialist role, so make it a focal point in your responses.
✨Practice Your Polish
Since this role requires fluent Polish, consider doing a mock interview in Polish. This will help you feel more comfortable speaking the language under pressure and demonstrate your proficiency to the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training processes, and career growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.