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For Companies At a Glance
- Tasks: Handle customer queries with empathy and resolve complex cases in a dynamic environment.
- Company: Join FH Collective Academy, a leader in digital banking based in vibrant Lisbon.
- Benefits: Competitive salary, performance bonuses, and a comprehensive relocation package.
- Why this job: Kickstart your international career in a multicultural setting while making a real impact.
- Qualifications: C1/C2 English proficiency and 12 months of BFSI experience in Ireland required.
- Other info: Enjoy private health insurance, career development opportunities, and social activities in Lisbon.
Belfast, United Kingdom Customer Support – E
Operations Customer Expert (Irish Market) – Relocation Provided
Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Your Responsibilities
Handle customer queries via phone, chat, and email with empathy and efficiency.
Provide first‑contact resolution wherever possible.
Manage complex cases end‑to‑end, including disputes, chargebacks, and fraud investigations.
Identify and assist vulnerable customers, escalating where necessary.
Document all interactions accurately in CRM systems.
Share feedback to improve training, processes, and customer experience.
Mandatory Requirements
- Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
What We’re Looking For
Strong communication and empathy skills.
Confidence in decision‑making, especially on complex cases.
Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM).
Team player with resilience and problem‑solving skills.
- Without apartment: €2,012 gross/month + up to €300 performance bonus
- With apartment (utilities & cleaning included): €1,966 gross/month + up to €300 performance bonus
Relocation Package
- Company‑provided apartment (utilities & cleaning included) OR housing allowance
- Travel expenses to home country once per year
- Full legal & administrative support (NIF, social security, housing, etc.)
Career Development & Internal Mobility
Career development & internal mobility opportunities.
Social, cultural, and sports activities in Lisbon.
Language courses & e‑learning.
If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!
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Operations Customer Expert (Irısh Market) - Relocation Provided employer: FH Collective Academy
Contact Detail:
FH Collective Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Customer Expert (Irısh Market) - Relocation Provided
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, make sure you can express yourself clearly and confidently. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Be ready to share specific examples from your past experience. Think of situations where you demonstrated empathy, problem-solving, or decision-making. This will help you stand out as a candidate who can handle complex cases effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Customer Expert (Irısh Market) - Relocation Provided
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in BFSI, and any relevant tools you've used. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and empathy. Share specific examples of how you've handled complex customer queries in the past. We love a good story that shows your problem-solving abilities!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforwardness, and it helps us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team in Lisbon. Don’t miss out on this opportunity!
How to prepare for a job interview at FH Collective Academy
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Customer Expert and the specific needs of the Irish market. Brush up on your knowledge of digital banking, customer service best practices, and any relevant regulations in Ireland. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires strong communication and empathy skills, prepare examples from your past experience where you've successfully handled customer queries or resolved conflicts. Think about how you can demonstrate your ability to connect with customers and provide first-contact resolution, especially in complex situations.
✨Familiarise Yourself with Tools
The job mentions using tools like Slack, GSuite, and CRM systems. If you're not already familiar with these, take some time to learn the basics. Being able to discuss your experience with these tools during the interview will show that you're adaptable and ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking questions not only shows your interest but also helps you determine if the company is the right fit for you.
