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For Companies At a Glance
- Tasks: Provide top-notch customer support in a fast-paced e-commerce environment.
- Company: Join a global team in vibrant Lisbon, embracing diversity and innovation.
- Benefits: Competitive salary, meal allowance, welcome bonus, and relocation support.
- Other info: Enjoy structured training and exciting career growth opportunities.
- Why this job: Kickstart your international career while making a real impact in customer experience.
- Qualifications: Fluent Polish and strong communication skills are a must.
The predicted salary is between 10920 - 10920 £ per year.
Are you looking to build an international career in customer experience within a fast-growing digital environment? We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon, supporting users within a dynamic e-commerce and digital platform ecosystem. This is an excellent opportunity to gain international experience while working in a structured, high-performance environment.
Your Role
- Provide high-quality support to users via multiple communication channels
- Handle inquiries with professionalism, empathy, and efficiency
- Maintain a strong understanding of e-commerce products, services, and policies
- Ensure compliance with internal standards and service guidelines
- Manage high volumes of contacts, especially during peak periods
- Deliver consistent and accurate resolutions to customer issues
Work Model & Conditions
- Location: Lisbon (on-site)
- Schedule: Monday to Sunday (rotational shifts)
- Working Hours: Initial: 08:00–17:00 or 09:00–18:00; Future scope: 24/7 rotational shifts (to be confirmed)
- Base Salary: €920 gross/month (paid over 14 salaries annually)
- Meal Allowance: €45/month (paid over 11 months)
- Welcome Bonus: €1,000 (for Polish speakers)
Relocation Package
We provide full support for candidates relocating from outside Portugal:
- Shared accommodation (up to 12 months)
- Relocation assistance and guidance throughout the process
What We're Looking For
- Fluent Polish (C1 level or above)
- Good command of English
- Strong communication and interpersonal skills
- Customer-oriented mindset with high empathy
- Ability to work in a fast-paced and high-volume environment
- Interest in e-commerce and digital platforms
Why Join
- International and multicultural work environment
- Structured onboarding and training
- Career growth opportunities within global operations
- Exposure to leading digital and e-commerce ecosystems
Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package in London employer: FH Collective - Academy
Contact Detail:
FH Collective - Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or high-pressure situations, as these are key in this role.
✨Tip Number 3
Show off your Polish skills! If you're fluent, make sure to highlight that during interviews. It’s a big plus for this position, so don’t be shy about it!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package in London
Some tips for your application 🫡
Show Off Your Polish Skills: Make sure to highlight your fluency in Polish right from the start. We want to see how well you can communicate in both Polish and English, so don’t hold back on showcasing your language skills!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention your experience in customer service and any knowledge of e-commerce. We love seeing how your background fits with what we do!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FH Collective - Academy
✨Know Your Stuff
Make sure you brush up on your knowledge of e-commerce products and services. Familiarise yourself with the company's offerings and policies, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Language Skills
Since this position requires fluent Polish, be prepared to demonstrate your language proficiency during the interview. Practice speaking Polish about customer service scenarios, as this will highlight your communication skills and ability to handle inquiries effectively.
✨Empathy is Key
Customer service is all about understanding and addressing customer needs. Think of examples from your past experiences where you showed empathy and professionalism. This will help you convey your customer-oriented mindset during the interview.
✨Prepare for the Fast-Paced Environment
The role involves managing high volumes of contacts, especially during peak times. Be ready to discuss how you've handled similar situations in the past. Share specific strategies you used to stay organised and efficient under pressure.