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- Tasks: Lead crisis management strategies and support clients during live crises.
- Company: Join FGS Global, a top-tier advisory firm with a global presence.
- Benefits: Enjoy competitive salary, bonuses, gym membership, and private healthcare.
- Why this job: Be part of a dynamic team tackling real-world challenges in crisis management.
- Qualifications: 7+ years in crisis management, strong media relations, and a degree or MBA required.
- Other info: Flexible working hours with a focus on work-life balance.
The predicted salary is between 43200 - 72000 £ per year.
FGS Global is a leading global stakeholder advisory firm, with offices in the UK, North America, Europe, Asia and the Middle East. Our London office is currently seeking an ambitious, commercial and driven candidate at Director level, with deep experience in crisis and issues management to join our Band 1 rated crisis and issues management team (Chambers 2024). The candidate will join our expanding crisis practice, playing a lead role in the growth of our crisis preparedness offering as well as working on live crisis issues, across a range of areas including cyber incidents; food safety and product recalls; complex cross-border mandates, litigation and crises of a digital nature, such as deepfake incidents.
The ideal candidate will have experience working primarily with corporates on crisis matters, have strong capabilities in stakeholder management, including excellent top-tier media relations, and have built a strong network of potential referral sources in the advisory community. As well as execution, an important part of the role will include supporting the UK crisis team and our global colleagues with new business development activities including speaking opportunities and events and supporting colleagues with training and development. It is an exciting time to be joining the Crisis practice at FGS Global, with Crisis & Litigation a key growth area for the firm.
Key Responsibilities:
- Day-to-day account lead who can provide excellent strategic counsel for retained crisis and issues management clients.
- Leading and overseeing production of key crisis preparedness materials including crisis protocols and playbooks; development of compelling bespoke crisis simulation exercises and reputation risk audits.
- Developing and facilitating crisis training programs including workshops for clients who want to improve their crisis readiness capabilities.
- Key adviser to clients in live crisis situations, helping to shape strategy, lead day-to-day execution, and manage the wider team.
- Establishing strong relationships within account teams and clients via great leadership, teamwork and collaboration.
- Supporting the growth of the firm through strong networking, proactive horizon-scanning for new opportunities and contributing to new business proposals and pitches.
- Commercial acumen, with drive to support the growth of the firm, through strong networking, and proactively horizon-scanning for new business opportunities.
- Expected to play a critical role in new business proposals and pitches.
Necessary attributes:
- 7+ years of experience in a PR agency environment or other crisis role which has involved deep experience with stakeholder communications.
- Team player, with a global mindset.
- Strong work ethic, resilience and calmness under pressure.
- Ability to earn the confidence and trust of key stakeholders in a crisis situation.
- Significant experience of leading crisis preparedness programmes, as well as handling live crisis incidents.
- Excellent media relations skills and deep understanding of the wider stakeholder universe and the role they can play in crisis.
- Strong understanding of digital crisis, including strategies for addressing social media crises as well as key monitoring, evaluation and horizon scanning tools.
- Excellent referral network in the wider crisis advisory community.
- Organised, efficient and trusted to deliver to deadlines.
- Strong personal integrity and acts as a role model and ambassador of the firm’s values.
- Bachelor’s level degree or MBA or equivalent.
Skills:
- Writes in a clear and persuasive style; demonstrates a high professional standard for client documents, client emails and internal materials, including strong attention to detail; demonstrates ability and judgement to adapt writing style based on client, situation and advice required.
- Proficient in the use of AI, online/digital tools, social media monitoring and distribution channels.
- Proficient in Powerpoint, InDesign and Excel.
Package & benefits:
- Base salary competitive according to merits of the candidate.
- Participation in discretionary Company Bonus Scheme (dependent on the performance of the individual and the performance of the company).
- Pension (8% company contribution; 3% individual contribution).
- 26 days contractual leave.
- Gym membership.
- Private Healthcare.
- Private Travel Insurance.
- Private Dental Insurance.
- Life insurance of 4x basic annual salary.
Our normal working hours are 8.30am to 6pm. This position may sometimes require working late nights and at weekends due to the unpredictable nature of crisis work, but we do not have a culture of working unnecessary long hours.
Director, Crisis practice employer: FGS Global
Contact Detail:
FGS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Crisis practice
✨Tip Number 1
Network actively within the crisis management community. Attend industry events, webinars, and conferences to meet professionals who can provide insights or referrals. Building relationships with key players in the field can significantly enhance your chances of landing this role.
✨Tip Number 2
Stay updated on current trends and challenges in crisis management, especially regarding digital crises and social media. Being knowledgeable about recent case studies and emerging issues will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed crises. Highlight your strategic thinking, stakeholder management skills, and how you’ve contributed to crisis preparedness initiatives. This will showcase your capability to handle the responsibilities of the role.
✨Tip Number 4
Familiarise yourself with FGS Global's recent projects and their approach to crisis management. Tailoring your discussions to align with their values and methodologies will show that you are genuinely interested in the firm and understand their unique position in the market.
We think you need these skills to ace Director, Crisis practice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in crisis and issues management. Focus on specific roles where you've led crisis preparedness programmes or handled live crisis incidents, as this is crucial for the Director position.
Craft a Compelling Cover Letter: In your cover letter, emphasise your commercial acumen and ability to develop strong stakeholder relationships. Mention any relevant networks you have within the crisis advisory community and how they can benefit the firm.
Showcase Your Writing Skills: Since excellent writing skills are essential for this role, ensure that your application documents are clear, persuasive, and free of errors. Tailor your writing style to reflect the professionalism expected at FGS Global.
Highlight Relevant Experience: Detail your experience with digital crises and media relations in your application. Provide examples of how you've successfully managed crises in the past, particularly those involving social media or complex cross-border issues.
How to prepare for a job interview at FGS Global
✨Showcase Your Crisis Management Experience
Be prepared to discuss specific examples from your past roles where you successfully managed crises. Highlight your strategic thinking and the outcomes of your actions, as this will demonstrate your capability in handling high-pressure situations.
✨Demonstrate Strong Stakeholder Management Skills
Since the role requires excellent stakeholder management, come equipped with examples of how you've built and maintained relationships with key stakeholders. Discuss your approach to communication and collaboration during crises.
✨Familiarise Yourself with Digital Crisis Strategies
Given the emphasis on digital crises, ensure you understand current trends and strategies for managing social media crises. Be ready to discuss tools and techniques you've used for monitoring and evaluation in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in crisis situations. Practice articulating your thought process and decision-making steps clearly, as this will showcase your ability to think on your feet.
