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- Tasks: Ensure safety at events by monitoring guests and managing crowd behaviour.
- Company: FGH Security is dedicated to raising standards in the UK Private Security Industry since 2003.
- Benefits: Enjoy flexible pay access, discounts, and continuous training opportunities.
- Why this job: Join a supportive team focused on safety and personal growth in a dynamic environment.
- Qualifications: Must have an SIA Door Supervisor Licence and 3 years of event security experience.
- Other info: Evening shifts from 17:00-23:30; perfect for students looking for part-time work.
About the Role
Position: SIA Response Officer – Manchester Events
Hourly Rate: £14.50 – £16.25 (hourly rate inclusive of holiday pay)
Schedule: Evening shifts 17:00-23:30
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in \”Looking After Our Team\”, \”Giving Something Back\” and striving to \”Be Great Today, Better tomorrow\”.
We are looking for experienced Response Officers who champion our values to join our response teams Keeping People Safe at Co-op Live and other event venues across Manchester.
The ideal candidate will need a minimum of 3 years of experience working in event security.
An SIA Door Supervision Licence is essential for this role.
Duties Include
- Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
- Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
- Patrolling the venue and undertaking occasional physical searches of guests.
- Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
- Protection of assets.
- Reporting and recording details of incidents, searches and patrol.
Requirements
- SIA Door Supervisor Licence
About You
- Great customer service skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Smart appearance with impeccable personal presentation.
- Ability to confidently de-escalate and resolve difficult conflict situations.
- Keen eye for detail and the ability to stay vigilant to security risks.
- Comfortable working in arenas and busy spaces.
If successful, you will be subject to security screening in accordance with BS7858:2019.
About Us
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people.
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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SIA Response Officer - Manchester Events employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Response Officer - Manchester Events
✨Tip Number 1
Familiarise yourself with the specific venues where you'll be working, like Co-op Live. Understanding the layout and security protocols of these locations can give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of FGH Security. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Brush up on your conflict resolution skills. Being able to demonstrate your ability to de-escalate situations effectively will show that you are well-prepared for the challenges of the role.
✨Tip Number 4
Stay updated on the latest trends in event security. Showing that you are knowledgeable about current practices and technologies can set you apart from other candidates.
We think you need these skills to ace SIA Response Officer - Manchester Events
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience in event security, particularly any roles where you had to assess guest suitability and manage crowd control. Use specific examples to demonstrate your skills.
Showcase Your SIA Licence: Clearly state that you hold a valid SIA Door Supervision Licence in your application. This is a crucial requirement for the role, so make it prominent in your CV and cover letter.
Demonstrate Customer Service Skills: Since great customer service is essential for this position, include examples of how you've successfully interacted with guests or resolved conflicts in previous roles. This will show that you can handle difficult situations effectively.
Tailor Your Application: Customise your CV and cover letter to reflect FGH Security's core values. Mention how you align with their mission of 'Keeping People Safe' and how you embody their principles of looking after the team and striving for improvement.
How to prepare for a job interview at FGH Security
✨Showcase Your Experience
Make sure to highlight your three years of experience in event security during the interview. Be prepared to discuss specific situations where you successfully managed crowd control or de-escalated conflicts.
✨Demonstrate Customer Service Skills
Since great customer service is essential for this role, think of examples where you've provided excellent service in challenging situations. This will show that you can maintain a positive atmosphere while ensuring safety.
✨Know the Venue and Event Policies
Research the venues where you'll be working, such as Co-op Live, and understand their specific policies and procedures. This knowledge will demonstrate your commitment to keeping people safe and adhering to house rules.
✨Dress to Impress
A smart appearance is crucial for this role. Dress professionally for the interview to reflect the impeccable personal presentation expected of an SIA Response Officer.
