At a Glance
- Tasks: Coordinate security operations and support team members while ensuring top-notch service standards.
- Company: FGH Security, a leader in the security industry with a commitment to fairness and inclusivity.
- Benefits: Competitive salary, clear career progression, and a supportive team environment.
- Other info: Flexible working hours with opportunities for professional growth and development.
- Why this job: Join a dynamic team and pave your way to management roles in the security sector.
- Qualifications: SIA Door Supervisor Licence and experience in security or team coordination.
The predicted salary is between 28052 - 29000 € per year.
About the role
We are looking for a dedicated Operations Coordinator to join our Operations Team. This role offers a clear pathway into roles such as Area Manager and Operations Manager within the security industry.
Main Duties and Responsibilities
- Act as the primary point of contact for our team members.
- Liaise with clients and deputise for the Area Manager during their absence.
- Uphold and drive exceptional standards across all operations.
- Respond to incidents in a professional and timely manner.
- Manage the allocation of team members to meet the resourcing needs of the business.
- Prepare and finalise schedules for current and future sites.
- Oversee ongoing training and development of your team.
- Recruit, onboard, and manage new team members.
- Gather new starter availability at induction and schedule shifts.
- Handle customer enquiries professionally and acknowledge within a working day.
- Ensure front line standards are maintained to the organisation’s standards.
- Work with Operations Managers to schedule team members into specialist roles based on experience and skillset.
- Monitor team member inactivity, encourage scheduling, and identify reasons for inactivity.
- Maintain professional communication and documentation that follows brand guidelines and FGH procedures.
- Work front‑line shifts as required.
Requirements
- SIA Door Supervisor Licence.
- Proven experience in the security industry or a team coordinator role.
- At least 3 years of experience in the night‑time economy.
- Excellent written and verbal communication skills.
- Great interpersonal skills.
- Excellent customer‑service skills.
- Highly organised with keen attention to detail.
- Proficiency in various software tools with the ability to adapt to new systems.
- Willingness to travel between different locations.
Preferred Requirements
- Driving licence.
- Schedule 40 hours per week (evenings and weekends required).
- Split contract: 10 hours per week office‑based and 30 hours per week operational at venues (front‑line hours can be annualised).
Reports to Area Manager – Night Time Economy
Equal Opportunity Statement
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Security Operations Coordinator employer: FGH Security
FGH Security is an exceptional employer that prioritises the growth and development of its team members, offering clear pathways to advance into roles such as Area Manager and Operations Manager within the dynamic security industry. Located in Birmingham, our work culture fosters collaboration and professionalism, ensuring that every team member is supported through ongoing training and development opportunities while maintaining high operational standards. With a commitment to diversity and inclusion, we create a welcoming environment where every individual can thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those already working at FGH Security. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the security sector. Be ready to discuss your experience and how it aligns with the responsibilities of the Security Operations Coordinator role.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed teams or schedules in the past. This will demonstrate that you're ready to uphold and drive exceptional standards across operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Security Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Security Operations Coordinator role. Highlight your experience in the security industry and any relevant skills that match the job description. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service skills and your ability to manage teams effectively.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Make sure you understand the role of a Security Operations Coordinator inside out. Familiarise yourself with the key responsibilities, like liaising with clients and managing team schedules. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in the security industry or as a team coordinator. Highlight specific examples where you've upheld standards, managed incidents, or trained team members. This will demonstrate your capability and readiness for the role.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer enquiries or communicated with team members in past roles. This will showcase your interpersonal skills effectively.
✨Be Organised and Detail-Oriented
Bring along any relevant documents or notes that can help you illustrate your organisational skills. Discuss how you manage schedules and ensure front-line standards are met. This will reinforce your attention to detail and ability to handle multiple tasks efficiently.
