At a Glance
- Tasks: Ensure safety and security in retail environments while providing excellent customer service.
- Company: Join FGH Security, a leader in retail security with a focus on team values.
- Benefits: Access to wages before payday, discounts, and ongoing training opportunities.
- Other info: Flexible shifts and career progression opportunities available.
- Why this job: Make a difference by keeping customers safe and secure in popular retail stores.
- Qualifications: SIA Licence required; strong customer service and report writing skills preferred.
The predicted salary is between 27800 - 27800 £ per year.
About The Role
Position
Retail Security Officer
Location
Swatch, Newcastle upon Tyne
Hourly Rate
£13.45 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)
Schedule
4 on 4 off or Ad-hoc available
At FGH Security, we pride ourselves in our core values they guide everything we do.
We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."
We are seeking experienced and professional Security Officers with a natural talent for retail security to join us in Keeping People Safe at Swatch in Newcastle upon Tyne.
Swatch, JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.
A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.
Responsibilities
- Maintain in-store PPE (Radios, Body Cams, Pagers).
- Maintain a high level of vigilance throughout the shift whilst observing the store in a discreet manner.
- Actively patrolling and monitoring security cameras to ensure the safety of all customers and staff.
- Engaging with customers and offering assistance if needed.
- Engage and assist with escorting unwelcome customers from the site.
- Looking out for abnormalities around the site.
- Reporting any observation or actions to store management and documenting appropriately.
- Protection of assets/loss prevention.
- Protect stores from theft, vandalism, and other criminal activities.
- Provide a welcoming environment to all customers and staff.
- Respond promptly to any security issues that arise.
- Implement and enforce store policies and procedures.
- Handle difficult customers in a calm and professional manner.
- Report any suspicious behaviour or activity to the appropriate authorities.
- Maintain accurate records of incidents and provide detailed reports to management.
About You
The ideal candidate should be
- Highly trained.
- Have great customer service skills.
- Astute report writer.
- Proactive approach to work.
- Proud in a smart appearance with impeccable personal presentation.
- Motivated.
- Demonstrate the ability to deal with different situations.
- Show maturity and reasoned decision making.
During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
Benefits
- Instant access to wages: you can draw on up to 50% of earnt salary before payday.
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly.
- Discounts in high street retailers, gyms, and more.
- Access to financial guidance.
- Our training never stops: We are an accredited training provider.
Our team can access a variety of courses, qualifications, and progression opportunities.
Many of our head office and operations managers are homegrown talent.
- Varied deployments across multiple industry sectors.
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Retail Security Officer - Newcastle employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer - Newcastle
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Security Officer - Newcastle. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like FGH Security. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to FGH Security
Don’t forget to apply for the Retail Security Officer - Newcastle role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining FGH Security.
We think you need these skills to ace Retail Security Officer - Newcastle
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at FGH Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at FGH Security.
How to prepare for a job interview at FGH Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at FGH Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at FGH Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at FGH Security.
