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For Companies At a Glance
- Tasks: Ensure safety and security in retail environments while providing excellent customer service.
- Company: Join FGH Security, a leader in the UK Private Security Industry.
- Benefits: Earn £12.60 - £14.12 per hour, with instant access to wages and discounts.
- Why this job: Be part of a team that values safety and personal growth in a dynamic environment.
- Qualifications: SIA Door Supervisor or Security Guarding Licence required; great customer service skills essential.
- Other info: Opportunities for training and career progression in a supportive culture.
About The Role
Position: Retail Security Officer
Location: Swatch Princess Street, Edinburgh
Hourly Rate: £12.60 – £14.12* (* pay rate inclusive of holiday pay)
Schedule: Ad-hoc
At FGH Security, we pride ourselves in our core values they guide everything we do. We believe in \”Looking After Our Team,\” \”Giving Something Back,\” and striving to \”Be Great Today, Better Tomorrow.\”
We are seeking experienced and professional Security Officers with a natural talent for retail security to join us in Keeping People Safe at Swatch in Edinburgh.
Swatch, JD Sports, Adidas, Tommy Hilfiger, Calvin Klein, Russel & Bromley enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.
A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.
Main Duties
- Maintain in-store PPE (Radios, Body Cams, Pagers)
- Maintain a high level of vigilance throughout the shift whilst observing the store in a discreet manner.
- Actively patrolling and monitoring security cameras to ensure the safety of all customers and staff
- Engaging with customers and offering assistance if needed
- Engage and assist with escorting unwelcome customers from the site
- Looking out for abnormalities around the site
- Reporting any observation or actions to store management and documenting appropriately
- Protection of assets/loss prevention
- Protect stores from theft, vandalism, and other criminal activities.
- Provide a welcoming environment to all customers and staff.
- Respond promptly to any security issues that arise.
- Implement and enforce store policies and procedures.
- Handle difficult customers in a calm and professional manner.
- Report any suspicious behaviour or activity to the appropriate authorities.
- Maintain accurate records of incidents and provide detailed reports to management.
About You
The ideal candidate should be:
- Highly trained
- Have great customer service skills
- Astute report writer
- Proactive approach to work
- Proud in a smart appearance with impeccable personal presentation
- Motivated
- Demonstrate the ability to deal with different situations
- Show maturity and reasoned decision making
During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry. Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience. We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Retail Security Officer - Edinburgh employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer - Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out FGH Security's values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to engage with customers. Role-play scenarios with friends or family to get comfortable handling different situations and showcasing your professionalism.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you demonstrated vigilance, dealt with difficult customers, or prevented theft. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Plus, applying directly shows your enthusiasm for the role and gives us a chance to see your application in the best light.
We think you need these skills to ace Retail Security Officer - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Security Officer role. Highlight your relevant experience, especially in retail security, and showcase any customer service skills you have. We want to see how you can contribute to Keeping People Safe!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our core values. Remember, we love candidates who are proactive and motivated!
Showcase Your SIA Licence: Don’t forget to mention your valid SIA Door Supervisor or Security Guarding Licence in your application. This is a must-have for us, so make it prominent to catch our eye right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you started on your journey with FGH Security!
How to prepare for a job interview at FGH Security
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Security Officer. Familiarise yourself with the key responsibilities like maintaining vigilance, engaging with customers, and handling difficult situations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress to Impress
Since this role requires a smart appearance, dress professionally for your interview. A neat and tidy outfit not only reflects your personal presentation but also shows respect for the interview process. Remember, first impressions count!
✨Showcase Your Customer Service Skills
Be prepared to discuss your experience in customer service. Think of examples where you've successfully dealt with challenging customers or situations. Highlighting your ability to remain calm and professional under pressure will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company aligns with your values.
