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- Tasks: Ensure safety and provide excellent customer service during matchdays at Oakwell Stadium.
- Company: Join FGH Security, a leader in the UK Private Security Industry.
- Benefits: Earn competitive pay, access training, and enjoy discounts at retailers and gyms.
- Why this job: Be part of an exciting team that values safety and personal growth.
- Qualifications: Must be over 18 and willing to obtain L2 Spectator Safety certification.
- Other info: Dynamic work environment with opportunities for career progression.
Overview
Position: Matchday Steward – Barnsley F.C.
Event Steward Hourly Rate: £12.21 – £13.68 (hourly rate inclusive of holiday pay)
L2 Spectator Safety Trained Steward Hourly Rate: £12.60 – £14.12 (hourly rate inclusive of holiday pay)
Schedule: Match fixtures
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in \”Looking After Our Team\”, \”Giving Something Back\” and striving to \”Be Great Today, Better tomorrow\”.
We are looking for passionate safety stewards who champion our values to join our matchday teams Keeping People Safe at Oakwell Stadium.
You must be over 18 years old to apply for this role.
Duties
- Monitoring access points and site perimeter patrolling.
- Ingress control – ticket validation, accreditation checks, guest direction and queries.
- Crowd control/people management – foot traffic direction, maintaining order, reporting anti-social behaviour, ensuring crowd safety plans are adhered to.
- Deliver great customer service and be approachable to customers.
- Report any suspicious behaviour.
- Egress control.
- Directing customers around the site.
Requirements
You will be required to gain your L2 in Spectator Safety certificate as part of your employment, this training may be provided by FGH Training free of charge.
About You
- Take pride in a smart appearance with impeccable personal presentation.
- Deliver great customer service.
- Demonstrate the ability to deal with different situations.
- Show maturity and reasoned decision making.
If successful, you will be subjected to security screening in accordance to BS7858:2019 and a DBS check.
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe. Our first and most important value is Look After The Team, our biggest asset is our people.
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
EEO Statement
We’re committed to providing equal opportunities in employment and all recruitment decisions are made on the basis of merit, qualifications and business needs.
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Matchday Steward - Barnsley F.C. employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Steward - Barnsley F.C.
✨Tip Number 1
Get to know the venue! Familiarise yourself with Oakwell Stadium and its layout. This will help you feel more confident during your shift and make it easier to assist guests.
✨Tip Number 2
Practice your customer service skills. Being approachable and friendly is key in this role. Think about how you can make a positive impact on matchday for fans and visitors.
✨Tip Number 3
Network with current stewards or staff. They can provide insider tips on what to expect and how to excel in your role. Plus, it’s a great way to build connections in the industry!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who align with our values of keeping people safe.
We think you need these skills to ace Matchday Steward - Barnsley F.C.
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about keeping people safe and providing great customer service at Barnsley F.C. Make it personal and relatable.
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and highlight how your skills and experiences align with what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Matchday Steward role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Make sure to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super user-friendly, so you won’t have any hassle.
How to prepare for a job interview at FGH Security
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Matchday Steward. Familiarise yourself with crowd control, customer service, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering great customer service is key for this position, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and professionally. A neat appearance reflects your respect for the role and the organisation's values. It’s all about showing that you take pride in your work.
✨Demonstrate Your Decision-Making Ability
During the interview, be prepared to discuss scenarios where you had to make quick decisions. Highlight your maturity and ability to assess situations calmly, as these traits are crucial for ensuring safety and managing crowds effectively.