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- Tasks: Ensure safety and provide excellent customer service at Anfield Stadium on match days.
- Company: FGH Security is dedicated to keeping people safe while supporting their team members.
- Benefits: Enjoy flexible pay access, discounts, and ongoing training opportunities.
- Why this job: Join a vibrant team at a legendary stadium and make a real impact on match days.
- Qualifications: Must be 18+, motivated, and ready to gain a L2 in Spectator Safety certification.
- Other info: Entry-level position with potential for career progression in a supportive environment.
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Join to apply for the Match Day Steward – Liverpool F.C. role at FGH Security
About The Role
: Match Day Steward – Liverpool F.C.
Location: Anfield Stadium, L4 0TH
About The Role
Position: Match Day Steward – Liverpool F.C.
Location: Anfield Stadium, L4 0TH
Hourly Rate:
- Unqualified Steward – £12.21 -£13.68*
- L2 Spectator Safety Qualified Steward – £12.60-£14.12*
(* hourly rate inclusive of holiday pay)
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in \”Looking After Our Team\”, \”Giving Something Back\” and striving to \”Be Great Today, Better tomorrow\”.
We are looking for new Match Day Stewards who champion our values to join our team keeping people safe at Anfield Stadium.
You must be 18 years old to apply for this role.
Duties Include:
- Monitoring access points and site perimeter patrolling.
- Ingress control – ticket validation, accreditation checks, guest direction and queries.
- Crowd management/people management – foot traffic direction, maintaining order, reporting anti-social behaviour, ensuring crowd safety plans are adhered to.
- Deliver approachable customer service and support to guests.
- Report any suspicious behaviour.
- Egress control.
- Directing customers around the site.
About You
You are a motivated, confident and effective individual with an outgoing personality. You will…
- Take pride in a smart appearance with impeccable personal presentation
- Deliver great customer service
- Demonstrate the ability to deal with different situations
- Show maturity and reasoned decision making
You will be required to gain your L2 in Spectator Safety certificate as part of your employment, this training will be provided by FGH training free of charge.
If successful, you will be subjected to security screening in accordance to BS7858:2019 and a DBS check.
About You
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits And Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team: Our biggest asset is our people.
We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
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Match Day Steward - Liverpool F.C. employer: FGH Security
Contact Detail:
FGH Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Steward - Liverpool F.C.
✨Tip Number 1
Familiarise yourself with Anfield Stadium and its layout. Understanding the venue will help you navigate effectively during match days, making you a more valuable asset to the team.
✨Tip Number 2
Brush up on your customer service skills. As a Match Day Steward, you'll be interacting with fans, so being approachable and friendly can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to handle various situations calmly. Think of examples from past experiences where you've managed crowds or resolved conflicts, as this will show your maturity and decision-making skills.
✨Tip Number 4
Network with current or former stewards if possible. They can provide insights into the role and the company culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Match Day Steward - Liverpool F.C.
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Match Day Steward position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role involves delivering great customer service, make sure to emphasise any previous experience in customer-facing roles. Use specific examples to demonstrate how you've effectively managed situations and provided support to guests.
Showcase Personal Presentation: The job requires a smart appearance and impeccable personal presentation. Mention any relevant experiences where you maintained a professional image, as this reflects your understanding of the role's expectations.
Express Motivation and Team Spirit: FGH Security values teamwork and motivation. In your application, convey your enthusiasm for working in a team environment and your commitment to keeping people safe, aligning with the company's core values.
How to prepare for a job interview at FGH Security
✨Show Your Enthusiasm for the Role
Express genuine excitement about the opportunity to work as a Match Day Steward at Anfield Stadium. Mention your passion for football and how it aligns with the values of FGH Security, particularly in keeping people safe.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle different situations calmly and effectively, as this is crucial for managing crowds and ensuring guest satisfaction.
✨Dress Smartly and Present Yourself Well
Since personal presentation is important for this role, make sure to dress smartly for the interview. A neat appearance will reflect your understanding of the importance of professionalism in a stewarding position.
✨Be Ready to Discuss Safety Protocols
Familiarise yourself with basic crowd management and safety protocols. Be prepared to discuss how you would handle various scenarios, such as dealing with anti-social behaviour or ensuring compliance with safety plans.