About The Role
Position: Security Contract Manager
Salary: £48,000 - £50,000 Per Annum (depending on experience)
Location: Manchester
Hours: 40 hours per week, based around office hours with some evening, weekend and occasional night working
At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to be "Be Great Today, Better tomorrow".
We are looking for someone who passionately champions our values, to join our team as a Contract Manager.
As the Contract Manager, you will take full responsibility for the security operations across two large high‑profile sites comprising of distribution and office environments. You will lead a team of approximately 30 security professionals including both permanent and relief officers.
You will ensure our customer receives a professional, compliant, and market‑leading security service.
A valid SIA Door Supervisor Licence is essential for this role.
Main Duties
- Manage the day-to-day security operations across two high‑profile client sites.
- Create, maintain and continuously improve site-specific documentation, procedures and operational processes.
- Build and maintain excellent client relationships through regular communication, monthly governance meetings, and quarterly business reviews.
- Deliver against agreed contractual KPIs and ensure compliance with internal and client auditing requirements.
- Lead, coach, and support a team of around 30 security professionals, promoting high performance and engagement.
- Oversee training compliance and work closely with clients to ensure operational requirements are met.
- Identify opportunities to improve security operations through innovation and best practice.
- Support the effective management of security systems, including CCTV and alarm monitoring.
- Work collaboratively with the wider facilities management team to deliver added value and exceed client expectations.
About You
We're looking for someone who can demonstrate:
- Previous experience managing security contracts or multi-site security operations.
- Strong people management and leadership skills.
- Excellent client relationship and stakeholder management experience.
- A proactive approach to problem-solving and continuous improvement.
- Excellent organisational skills with the ability to manage multiple priorities.
- A strong understanding of security operations, compliance, and industry best practice.
Qualifications
- SIA Door Supervisor Licence.
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team, our biggest asset is our people.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to financial guidance
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, irrespective of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
Security Contract Manager in Manchester employer: FGH Security
FGH Security is an exceptional employer that prioritises the well-being of its team members while striving for excellence in the retail security sector. With a commitment to employee growth through continuous training and career progression, alongside benefits like instant access to wages and discounts at high street retailers, FGH Security fosters a supportive and innovative work culture. Join us in creating a safe and welcoming environment for customers across London's prestigious stores, where your contributions are valued and recognised.
